We have a couple of different avenues for this.
There are a couple of cop channels on Slack. #communications is for updates from non-COp collectives. This might include updates relating to SCA or an upcoming app update.
We then have a #shouldknow and a #mustknow channel depending on the importance of the information.
This often then gets shared in our own squad slack channel by either our Captain or one of us. It depends who is quickest to notice it!
When there’s an issue which might increase the number of people getting in touch then we also get pinned notification in the software we use to communicate with customers.
The first thing I do on shift is to check all three slack channels. I keep an A5 notepad with me, so I can make notes on anything going on and make sure I’ve got it to hand.