My account will not update

Hi , I’ve tried contacting via chat many times to no avail , my account will not update, been like it for months , please can you advise
Kind regards
Mr Peter Ford

I’m not sure I understand your query. If you have an account and have contacted via live chat you should get a response within a few hours usually. You could try calling the number in the back of your card too.

Have you been updating the app every week when a new version comes out?

Might be better to delete and reinstall?

Do you mean that your account balance doesn’t update or the app?