I had an awesome experience the other day with Customer Support My card has been declining in cash machines for the last week or so, no idea why. First time I thought it was just a glitch so left it and a mate paid by cash. A few days later different machine it declined again, over the road same th…

Had me wondering who you were at the start but luckily recognised you by the end

Did you get an in-app decline message though? If not, the ATM withdrawal request probably didn’t even reach Monzo’s backend.

Nah no point, I will just try another machine if/when I actually need cash and if it fails just order new card and use old bank.

Nothing, it’s the machines I reckon. I think they were all them notemachine ones.

I can imagine the frustration in relation to that interaction. I would suggest though raising a complaint formally as it’s only those complaints that can drive the matter forwards and the issue (or apparent lack of knowledge on how to deal with the issue) would get picked up this way.

Why has this topic been moved @alexs ? It was in relation to a bad Customer Service experience and therefore relevant to the topic. @anon72173902 has already suggested he has spoken to in app support in relation to this issue.

It was annoying af trust me but I really can’t be bothered to escalate it…

Monzo cards don’t work at notemachine ATMs :frowning: Due to Monzo not being connected to the LINK network

It has done before though that’s the thing. I use the same one to get cash for the barber. I think one or two may have been notemachine.

Multiple ATM withdrawal failures

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Multiple ATM withdrawal failures

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