Monzonaut AMA - Lewis - Business Banking COp 💼

Community & Events
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Another week, another insightful look into the world of Monzo :eyes:

This week we’ve got @Lewis01 who is a COp within Business Banking. Lewis isn’t exactly a stranger when it comes to the Community as he’s been on here since 2019.

As always, I’ve asked for a little bio blurb so we can get a bit of context on how Lewis works and how he got here :point_down:

I’ve been at Monzo for around 1 year now and I started as a frontline COp, I then progressed into holding the Business Banking badge which is a much smaller team who deals primarily with our business account customers, I’ve held this badge since August 2021.

Before joining Monzo, I worked at B&M as a customer service supervisor and also a receptionist at a local swimming pool.

I look forward to answering all your questions as best I can.

Let’s see how interesting we can make this week’s questions :thinking:

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Starting things off with a normal and then weird question:

  1. Why did you want to move to the Business Banking area of Monzo?

  2. Would you rather drink ketchup through a straw or eat mayo with a spoon?

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Let’s add to the questions:

  1. What is your favourite part of working for the Business Banking team?

  2. If you could pick one thing to eat for the rest of your life, what would it be and why?

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  1. If you had to leave Business Banking and move to another area of the business, where would you go?

  2. Would you rather fight 100 duck size horses or 1 horse size duck?

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Hello there!

  1. What is your favourite part of working at Monzo in general?
  2. What are you most excited about working in Business Banking?
  3. What fictional world would you live in, given the choice?
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Loving all these first time posts

Hello all :wave:

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Heyy :wave:

  1. If you had to choose what sesame street character to fight who would it be and why?

  2. Biggest challenege since starting Business Banking in Monzo or in another other BB role if this isn’t your first!

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What’s the greatest similarity to your previous roles, and, on the flip side, the biggest difference?

Did the swimming pool have a decent vending machine? Happy childhood memories of exciting flavours of Seabrook’s crisps

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What are your working hours?

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Should monzo build a swimming pool in HQ?

You say primarily business accounts, what else do you do? I guess it’s also consumer when things are really busy there?

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Hey everyone :wave:

I’ll be on here tomorrow and over the weekend to answer all these wonderful questions that have been sent in!

Feel free to keep asking more :pray:

Thanks!

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Hey @AlanDoe :wave:t3:

Excellent questions as always!

Since I joined Monzo I always had my eye on the Business Banking badge as I had previously ran a very small business selling fancy car air fresheners! So the week that I passed probation I applied for the badge and then I was accepted and was in training within a couple of weeks. Since then, our entire squad has become a Business Banking squad so I’m still with my original team which makes things even better :raised_hands:

Now for the weird one… luckily this is a relatively easy one for me to answer because I can not stand the taste of mayo so I guess tomato sauce through a straw is the one I’d be choosing :tomato:

Thanks!

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Hey Kieran, fancy seeing you here! :wave:t3:

My favourite part of working within the Business Banking team has got to be the people! In a way we feel like 1 growing family who are always there to support each other.

The opportunities we get within the badge is also a benefit, such as dedicated engineers and experts who are always there if we need any improvements made to improve the experience for our business customers :rocket:

If I could pick 1 thing to eat for the rest of my life it would have to be toad in the hole covered in gravy :yum: why? Because it’s my all time favourite tea and not much more can be said :joy:

Thanks for the questions :pray:

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Hey @levitaggart :wave:t3:

Thanks for the questions!

I’d I had to move to another part of the business I’d probably pick from either being a Squad Captain or moving to the QA/QC side of Monzo!:man_detective:

I’d definitely rather fight 1 horse sized duck, I think I’d get overwhelmed if I was surrounded by 100 duck sizes horses :rofl:

Thanks for the questions!

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Hey @Knight :wave:

  1. Pretty much the same as @KieranTadhg’s answer above! The people are what make Monzo, Monzo! So people are my favourite thing about working here as a whole :pray:

  2. I’ve got to say, I think international payments on our business accounts are going to be a really big game changer for Business Banking so hopefully this will be a feature that is completely rolled out very soon :crossed_fingers:

  3. This is a really difficult one for me, I literally don’t watch any films or read any books… erm I guess i’d have to go with Narnia as it’s the first one that pops into my head :joy:

Thanks!

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Hey :wave:

  1. The biggest tip i’d give is for you to just be yourself!

  2. Make sure to ask for help whenever you need it… Business Banking does have quite a few differences to Frontline.

  3. If you think anything could be better, remember to feedback through the appropriate channels :pray:

Thank you!

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Hey @anon31126576 :wave:

We have shifts anywhere from 6am-10pm, however we are able to put preferences forward for our hours/days.

I always choose to select my hours as 10-7 so I can have a lie in every day… I’ve only ever done 1 6am start and it required a lot of alarms! :sleeping:

Thanks.

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Hey @_Tom :wave:

Erm, I’ve never actually seen sesame street so it wouldn’t be fair to choose just 1! I’m currently in a Google Meet with another Business Banking COp who has said to say I wouldn’t fight any of them :man_facepalming:

My biggest challenge since starting Business Banking would be getting my head around the different people in a business! but I think I’ve now figured everything out so I understand about PSC’s more than ever! :slight_smile:

Thanks :pray:

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Hey @michaelw90 :wave:

Unfortunately so :disappointed:

All our accounts use the same merchant enrichment data which our frontline team are working on getting the queue sorted as quick as they can.

If you do notice any data that requires an urgent fix, please feel free to DM me :pray:

Thank you.

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