I had set up an overdraft last summer to tie me over when I was moving between jobs. I am only just in a position to pay this back. I checked my monzo app (no notifications) and when i tired to transfer the money from another bank account it wouldnt let me.
I checked the chat and discovered a number of messages from ‘Craig’ telling me my account has been closed and I have 28 days to repay the debt of the overdraft. This was received initially on 5th March, but as I said I received no notification (or even an email?!) and now it is 27th March. I have until April 2nd to make the repayment before I am reported to the credit companies.
I called Monzo to resolve this and I was not given any information other than it was reported to their debts team who would be emailing me in a ‘couple of days’ and monzo was unable to say that if these ‘couple of days’ ran over the 28 day period that I was given, if this would still incur a report to the credit companies.
I have the funds ready to be sent and just require information as to where to send them. I need help.