I had set up an overdraft last summer to tie me over when I was moving between jobs. I am only just in a position to pay this back. I checked my monzo app (no notifications) and when i tired to transfer the money from another bank account it wouldnt let me.
I checked the chat and discovered a number of messages from ‘Craig’ telling me my account has been closed and I have 28 days to repay the debt of the overdraft. This was received initially on 5th March, but as I said I received no notification (or even an email?!) and now it is 27th March. I have until April 2nd to make the repayment before I am reported to the credit companies.
I called Monzo to resolve this and I was not given any information other than it was reported to their debts team who would be emailing me in a ‘couple of days’ and monzo was unable to say that if these ‘couple of days’ ran over the 28 day period that I was given, if this would still incur a report to the credit companies.
I have the funds ready to be sent and just require information as to where to send them. I need help.
Hi @jrdc. I this case I would try and email them on help@monzo.com with the email address attached to the account you used and explain the situation . I don’t think there is much else you can do if you have already called I am afraid
Don’t forget to mark your in app chat as urgent and you should get a reply fairly quick.
In the mean time I’d be looking at your notification settings for all your apps to see why you’ve missed so many. Just in case similar happens with another.
What do you mean it wouldn’t let you transfer money in from another bank? If you put in your account details and sort code into your other banks app or website, it should let you send the money over instantly.
