I Cass out before and they gave me an account again had to email to get email/phone cleared etc and then was rejected but emailed asking for a review and they opened me one up which I’m glad as now full monzo and loving the new features
Edit. They was even kind enough to give me my beta and investor badges back in the app!
Well done, welcome back to 
Thanks @Remi its good to be back!
I nearly left this March, even did trigger CASS to TSB, but cancelled it 2 days later 
Was not keen to keep an account ‘‘which could be closed at any time for no serious reason’’
Was a bit silly of me to rush to take such a decision tbh 
Well, that’s the main reason I joined this forum, to look 
much closer what is happening around 
and what other genuine customers says
I’ve been with starling for few years but progress seams to have stalled there mainly come back for the payments from pots to help sort finances
I use my HSBC account more than Monzo for some reason. Thinking of going full monzo again but not sure
I didn’t retry again to be honest. Started using NatWest and Amex and pretty happy with that so far.
Noted
I got use to spaces/pots and vaults. Also to the categories and other money managing tools 
, so would be hard for me to stick to old banking 
I still like Lloyds and see they improved, but but but would feel ‘‘limited’’ with old banking alone again 
Cause you’d rather have TSB account that sometimes locks out, sometimes doesn’t show correct balances, and sometimes shows other people’s account data?
I mean, out of all the choices… TSB is not a good one.
Agree that TSB app is not as good as Lloyds 
If Scotland will vote again next year or so for ‘‘independence’’, I probably will have to close TSB account anyway
Just re-read the post by @dudesuper 
To be honest it’s something like 3 months or more and I’ve been back and forth with Monzo staff getting my case sent to specialists, told to uninstall and retry and then it declines again, then I’m told to do it again and let them know if there are any issues etc. Must have applied 5 times by now!
Currently the last message I have from them was:
And since Sunday my app has shown the brilliant screen of:
So I have no idea what’s going on now!
Point is… keep at it and they might let you re-open 
Wow, you are very patient and keen, well done 
Yap, their mistake of keeping you in such unclear position for so long 
Have you been contacting them via the normal help@monzo email or a different one? I remember at some point someone mentioned a different email address for appeals/reviews of decisions but can’t remember what it was.
Just in case anyone one else has a similar situation.
Because it’s been something that I’ve been asked to do by the Monzo staff? Not sure what the issue is there.
I think initially it was help@Monzo but I’ve had individual specialists emailing me since then so it’s been specific emails.
I found a post with the review email I was thinking of (it’s review@monzo.com).
Well I’m not going to just say “oh I give up” when it’s been a continuous email thread with specialists. It doesn’t take much time out of my day to do what they’re asking, I’m hardly sat up at night waiting for Monzo to sort it out.
It’s not exactly good for this to take so long but at the same time I am an investor, I’ve been with Monzo since the beginning and I use/used Monzo a lot with friends and with my partner and housemates.
If any other company did that I’d not just be complaining to them and never using them but making a complaint to the ombudsman, but maybe I’m just uptight. 5 attempts to open an account is ridiculous, technical issues or no.
Yes, exactly. That’s why I would do what I would do. If I was told ‘try again’ and it failed a third time, that would be my (mental) evidence that the bank didn’t want me as a customer. After about the third time it’s wasting my time and theirs, so I’d have to call a halt to it at 4 or 5 under the presumption that, as you say, I’m not wanted as a customer. Which in itself would be perfectly fine, but not after 5 failed attempts due to the technology not working properly. My view is a personal one I appreciate and others may feel differently as I tried to suggest previously.
Totally understand your point. Tbh I am now at the point where I’m so invested in getting this sorted that I almost don’t want to just give up.
I still don’t really understand what’s happened.
