hey guys first time here, I received an alert from my credit check company that Monzo added or removed an account and in turn negatively impacted my score. I have made no alterations or requests on my existing one account. I understand Monzo under the T&C’s are allowed to conduct soft credit searched (quota search?) but was also under the impression this wouldn’t effect credit? I have also read about the credit score system being introduced to Monzo, would this be it? if so don’t I need to give additional consent?
on a final note I am waiting to hear from Monzo in app chat in regards to this matter but thought to try here too