Monzo premium should get insurance refund during covid

Feedback & Ideas
46

I think that’s the point. The current situation is different to the situation as it was at launch.

International travel is now forbidden (exceptions apply), so the risk to the insurer has reduced. It isn’t unknown for insurers to reduce premiums when this happens, so there is no harm in requesting Monzo to look into the possibility.

The chances of success might be so close to zero, that there’d be a better chance that Kylie Minogue would be battering on my door demanding full and exclusive use of my body. But this forum is all about “building a better bank,” right?

Oh, must dash, there’s someone at the door…

2 Likes
48

You can still travel now if you really want to.

Whether they let you in after the weekends announcements is a different story entirely!

49

This is different to the title of the thread.

It’s unreasonable to ask for a refund (since you knew what you were getting) but reasonable to suggest Monzo consider adapting the product or adding an additional tier.

1 Like
50

It’s the new festive tradition!

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51

I agree.

The valuation of £5 per month backdated is also bizarre.

52

From the blog about the metal cards:

When your metal card expires, send it back to us for free and we’ll dispose of it safely. You won’t be able to cut up a metal card with scissors!

It looks like the word ‘need’ is pretty clunky in the context of the cancellation flow in-app.

53

I’m pretty sure there’s plenty ways to destroy that card without Monzo getting it back. They’ve obviously got no imaginations left in the office :rofl:

54

I’d sail out into the middle of the ocean, tie it to a brick and throw it overboard.

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55

It’s not misselling at all. At the time the product was sold, people could travel, so it was possible to use. At the time of sale, the policies said what would happen if COVID-19 caused disruption to travel and how that could affect your claim. And at time of sale, it was known that there may have to be further lockdowns in the future to control COVID-19.

Now it may be that some people buying wanted to stick their head in the sands and say that any negativity was just another ‘Project Fear’, but that’s their choice. It doesn’t mean that anything was missold to them.

3 Likes
56

I’d do it this way:

monzo metal disposal
monzo metal disposal540×540 44.7 KB

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57

Love it!

You can also duct tape it under the brim of your hat to create a readily available, social distancing compliant killing machine.
oddjob-hat

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58

I prefer this method, but admittedely with travel being banned it’s a little harder

image

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59

I think, more fairly… that’s the most legacy bank thing I’ve seen Monzo do, ever.

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60

The only way to successfully destroy a Monzo metal card is this, surely?

image

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62

I can’t agree. I just signed up recently and was pleased how clear the differences between the three different tiers were.

I was able to make my choice (current account) because I didn’t feel I needed anything in the premium categories (or if I’d did, I’d get them elsewhere).