I subscribe to Revolut metal and I know they get a lot of s**t which is often deserved however their offering is much more clear value IMO.
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Oh yeah, but then again, if they’re blatantly lying about listening and just trying to satiate the masses (on the forum anyway) then being called out for it is right - The banking world is vastly different now there are communities like this, you can’t just get away with things, and I think Monzo need to understand that.
The forum is currently one of Monzo’s greatest assets but also its greatest weakness, and the fact they seem to be ignoring it and replying or “listening” piecemeal is why it is currently looking rather grim.
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No they are transparent about what they want to be transparent about. It’s a small but crucial difference. I hear you that they are better then most in the their industry. They are not the benchmark as that goes to The Co-operative Bank.
They’re hardly transparent - if they cared about the plustomers any person with common sense would realise that taking away interest from a paid product would end in chaos. On top of that features such as breakdown insurance and mobile phone insurance can’t be added on and now we have to select a bundle - no chop and change method they said was coming?
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That’s sort of what I was getting at, it used to be very very transparent and we pretty much knew everything we could about them. But for a while now this has become “we will tell you what we want to tell you and sometimes that will be vastly better than the industry, other times it’ll be about the same”.
Unfortunately they seem to be “picking and choosing” when they are transparent.
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But saying all that running a business trying to do something as bold as Monzo is no small feet and there will be a few missteps along the way. I just hope they listen to our feedback 
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@Sheri, for real just one question - who exactly asked for this?
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With respect you’re taking one instance of Monzo being slightly opaque - for the most part in terms of “bad press” they are transparent and provide post-mortems and where they can some semblance of why they made their decisions. Not that this is always the best information and is usually flawed.
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I totally agree, and I wouldn’t like to launch a bank.
Monzo are growing up in many ways. They are moving from the political party that promises everyone everything free forever to one in government actually making decisions with people’s lives (money) and having to balance their own books at the same time.
A little better PR might help, or just someone to prod them when they are forgetting their ultimate ethos - to make money work for everyone and not just those who can afford to.
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ahhh what a shame.
Won’t repeat a lot, but a few thoughts.
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The £200 extra ATM limit is such a low improvement it is insane.
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Contents Insurance is incredibly low at £20k. Average contents values, generally, exceed £20k so must only be a small portionof people this is useful for.
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5% Fee on a cash transfer is super high too. What about emergency card replacement?
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£2,000 out of home limit could be higher, and also no talk of excesses.
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Generally not what was offered on the road map, feels like a huge bait and switch and the loss of interest does not make me happy.
And final thought it feels like Monzo are closer to the legacy banks they want to challenge here
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So on monzo.com/plus it says “More bundles and features coming soon…” along with the 3 new ones listed, if there are more bundles than the 3 already, I’m not sure that makes it simpler let alone with what they have just announced…
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So given Monzo won’t let people cancel Plus (I tried) and I think most reasonable people would agree with the bait and switch comment, I wonder what view the FOS would take on this if someone went that route.
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Yeah paying for things that nobody needs is pointless and at worse exploitative.
Really the biggest penalty to the company is that it will ruin any goodwill the customer had
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I’m not a plus customer at the moment and none of the bundles appeal to me, nothing about it sounds premium or “plus”.
Since switching to full Monzo a few weeks ago I’ve been questioning whether it was the right decision and based on how Monzo have handled this I’m not sure it was. There seems to be a lot of negativity towards Monzo on various topics in this community, whether it be regarding plus, joint accounts or chat times and support.
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This is an absolute mess. If you’re going to make a change as substantial as this, especially after giving your customers an indication Plus was heading in a different direction, at least give us the opportunity to cancel.
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Psychological, perhaps you meant? 
This entire Plus membership thing, and the way it has been handled, is quite interesting.
Monzo was positioning itself as something different from traditional, legacy banking.
Charging monthly fees for poor-value packaged accounts and then cack-handing the implementation and support is something I can get from legacy banks, although their handling and support would probably be better.
Monzo seems to have lapsed into legacy bank thinking. Where’s the innovation and the disruption gone?
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Don’t really have anything to say that hasn’t already been said above, but just wow.
You were always very clear that bundles are bad and unhelpful and choosing exactly what you want is simplest and cheapest (which I agree with)…so WTF?
You’ve listened…to whom?
Still including this non-existent swag in the supporter bundle is actually beyond the pale. Where’s mine?
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For the guys and gyals still stuck in the contract wanting to get out, you should be protected under ‘The Consumper protection from Unfair Trading 2008’.
In it, it specifically states: Misleading practices – a practice misleads through the information it contains, or its deceptive presentation, and causes, or is likely to cause, the average consumer to take a different transactional decision specifically; general misleading information, creating confusion with competitors’ products or failing to honour commitments made in a code of conduct.
You want to go to the financial ombudsman if they don’t cancel. You’ll probably win.
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I’m not sure they’d be that interested.
After much discussion, we agreed to share our internal 2019 roadmap for Monzo Plus with you to illustrate where we’re going with this. We are going to do our very best to deliver this roadmap. In sharing this, we’re trusting that you, our community and in many cases shareholders, understand that some things may still slip or change.
They were pretty clear that things may slip or change. It has annoyed me because I’ve waited. But would probably annoy those who are already paying more. A roadmap is just that, it’s things you plan to do, without guarantee.
I sometimes wonder if Monzo are going about it the right way in offering its customers early access to their plans. People take plans as set in stone, when we all know that just isn’t the case. However, they could have been more transparent about the change in direction a lot earlier than this, granted.
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There’s a difference between slip and change and turn on their heads - which is exactly what they’ve done.
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