This 100%.
No more transparency, very poor customer support experience, awful rollout of Monzo Plus (followed by todays events). But they have their fingers in their ears and treat customers like mugs. I don’t see any reason to use Monzo and longer - does it even have a USP these days?
Not like they have done that before or anything… cough cough cash deposits, cheques cough cough
They need to can the whole thing to be honest, let current Plus customers finish their terms or cancel if they want to and then go away for another six months and come back with something actually worthwhile.
I think with our emails there needs to be the option to cancel. When Monzo Plus was sold to me they wanted to banish the packaged offers that legacy banks do and you could pick and choose what you want for a monthly fee. That’s gone now, and so has my interest in it.
I think the new community manager post that was advertised needs to be filled and fast, theres a real disconnect at the moment.
Alot could be learned from the new nav, business and us teams.
Dont forget the people that got you here and are currently keeping you here
Would seem silly if they weren’t taking note as 100% of the feedback in the thread is negative
Hahahaha. So glad I got my Plus fee refunded for the year.
Edit: also, still plugging merch when most Early Birds paid for and didnt get it. Is this a bad joke or what.
Each time there is an announcement… I feel that Monzo look at Starling and think “Boy did they do themselves a favour by closing their community forums”…
I have a niggling feeling that the end is in sight with the overall negative responses to a lot of their recent launches and decisions.
Agreed given this was the copy on the opening blog post - https://monzo.com/blog/2019/05/15/monzo-plus-the-road-ahead
It’ll be customisable. We don’t think it’s fair to pay for a huge bundle of features, when you only really need one or two of them. So whether you’re a proud homeowner or an avid traveller, you’ll be able to customise Monzo Plus however you like. We’ll offer a wide range of custom features – like contents insurance or emergency travel money – to suit your needs.
Does feels like a case of mis-selling. Have been a beta user, and investor, so was happy to support this even if it wasn’t polished. Now it’s a different proposition I wouldn’t have signed up for in the first place.
As much as I like using Monzo, what with this Plus, the loans, the chat support… what a fucking mess
It feels like déjà vu in what happened to Starling with their forum. Bad release after bad, and everyone going why aren’t you building x instead? You’ve just wasted months on something nobody wants.
Monzo might as well do the next step and rage quit and nuke it if they aren’t going to actually listen to customers or reply to their thoughts / questions / ideas. Its all one way traffic.
Yeah I don’t understand the bundles.
My logic would have been to stick things in tiers(1,2,3)
(1 cheap,2 moderately expensive, 3 expensive)
allow people to pick from that.
The only way I can describe it accurately is in countdown when they do the maths and then get asked for two smaller numbers and two large or whatever.
That way the customer has autonomy but the company can control cost.
Maybe you’re right but then Monzo are not exactly helping themselves at the moment. Hmmmm maybe that is the plan. Give us half arsed products that most people in the community will be angry about and use that as an excuse to close the community.
Either way it’s something to watch…
But that is what a community forum is for, right? Otherwise how do you get feedback?
There is positive feedback when there are positive announcements, and negative when there is a sub-par announcements and Monzo are not infallible, in fact they’ve made more bad passes than good this year.
If they close the forum it would go to show that they don’t really care or listen to feedback from their customers and that the “transparency” line is to an extent a farce.
I get that, but I’ve been waiting because Monzo told us they weren’t like other banks, so were not going to make us pay for things we didn’t need.
But here we are, six months later and we’re being asked to pay for things we didn’t need. Fortunately, I didn’t sign up early on this promise, and instead have kept my Lloyds account running as my main account until Monzo delivered on their promise. I guess I’m a Lloyds customer until Monzo roll back these changes and give us what we were originally all excited about.
As it’s anonymous how do you know I have not already voted 
Sssshhhhhhhh!
Hmmmm at people that think real transparency (in Monzo) is actually a thing.
I don’t think they should close it, I didn’t think Starling should have either. But one thing I’m seeing is a lot of ideas coming out that are negative, and then they re-release them with the phrase “we have listened”… but nothing in the announcement that suggests they actually have.
If I were them, I’d look at this thread and just want to close it down.
To give them credit, they’re transparent, they put their hands up when things go wrong, explain when there are outages and do try their best to keep everyone in the loop. However, they either took too much on (promised too much) or have given up on providing true transparency.
Its difficult because for Monzo’s faults, they do sometimes do really well.
Maybe they do not want to own up to the fact that what they promised they cannot feasibly deliver?