Monzo Plus - what would you like to see?

Hi Richard,

Can anyone from Monzo clear up the “swag” question and the Monzo.me question?

That’s probably my bad tbh, I didn’t read them very carefully.

The billing issue’s the only thing I’m concerned about really.

1 Like

I’ll chase these up now.

5 Likes

Remind me. What was the monzo.me question again? Looking through there are quite a few related to this that are unanswered I think :thinking:

Off the top of my head…

• What limitations (if any) are there around your URL?
• Will you keep your custom URL if you cancel your Monzo Plus subscription?
• Can you chose a URL that someone else already has? (I’d assume not, but I think that was one of the questions).

2 Likes

Wasn’t it more “can you choose a URL that somebody already had?” (presumably if they’d been ‘reverted’ after cancelling their Monzo Plus subscription.

This is the one I was referring to…

Although your question would be relevant if you do indeed lose your custom URL once you cancel your subscription…

1 Like

Oh yeah. You’d think Monzo would’ve done all this thinking beforehand, wouldn’t you. What a mess.

3 Likes

If you sign up, order the new card, get it and then cancel the subscription, will the card continue to work?

I’m pretty sure they will have..& that Richard didn’t make the decision..which is presumably why he’s checking.

Maybe the answers are in the Ts&Cs after all (which you didn’t read) :joy:

2 Likes

:joy: :joy: :joy:

If anyone was still wondering about the URL, I don’t think there are going to be too many limitations on it (like there was previously, where it had to be a derivative of your name).

I saw someone (I think they work at Monzo), have monzo.me/a - It might have been mentioned on here before.

That being said, I think for something like a payment, and with people still pretty cautious with things like “enter your card details into my slightly dubious link from a bank that you probably haven’t heard of”… I think having my name show up would give them a bit more confidence than a random (but possible “cooler”), custom URL.

Have Monzo responded to any of the negative sentiment here yet? It seems like the only things getting responded to are minor clarifications on what is available now and what their hopes are for the future.

Just from a quick browse of facebook and here it is clear this has not been received well, It’d be great if Monzo in the spirit of their community and way of working admitted that maybe this isn’t the product they thought it would be and go back to the drawing board.

Traditional banks are currently still offering a far superior product in this realm.

To other people’s point, this does also feel like a move away from Market place and placing the full selection of choices behind the plus pay wall.

2 Likes

This is probably the most up to date response…

thank you sir!

1 Like

Would love to see free cash deposits at PayPoint

6 Likes

Here it is: Monzo Plus Roadmap for 2019 📅

Sorry for the delay. I was waiting to post this because I really wanted to be the 1000th post on this thread, but eventually gave up :wink:

PS: @cookywook asked me to include these brief FAQ about the current offering in my response:

Swag

We’re giving loads out at the exclusive Plus events, so come along and grab some.

And we’re sending stickers out with the cards for new folks joining plus.

URL questions

You can’t pick a URL that’s:

  • Offensive or inappropriate in another way (‘OfficialMonzo’ for example)
  • Already taken

If you cancel Plus, you’ll still keep the URL.

The card

Right now you’ll keep the card even if you cancel Plus.

Yes, that means you could sign up for Plus, change your URL, wait for the new card, then cancel within 14 days. Which wouldn’t be fair on loyal customers. But remember: you’d also lose the other benefits that Plus gives you access to.

11 Likes

1000 :muscle:

7 Likes

What? “Swag” that I have to turn in person to get, and the option to buy travel insurance I’m too old to qualify for?

Nice attempt at a half–hearted ‘sell’ there.

8 Likes