Monzo plus- sorry there was a problem

Getting this when trying to order monzo plus card.

I have force closed app and tried again but still the same message.

No reply from In-app chat

Any help would be appreciated



  • Delete the app
  • Restart your phone
  • Reinstall the app

Normally solves this issue :slight_smile:

Thanks, just tried that but still getting the same screen.

Any other suggestions?

Plus has been paused - I wonder if this means no-one can join (or order a different card) while it is being restructured?
I’m on the £3 per month early bird plan and I haven’t been able to even see the new (Plus) card screen since bundles were announced.

I hope so… It’s already paid.

Just got a reply on the chat, it has been escalated to a specialist

Uh oh :crossed_fingers::pray:
I hope the response happens :soon:

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Have you had a card previously to this ? :thinking:

No. This is my first experience with monzo.

Ahh that’ll be why, if there is no active card then this can cause issues. We’ll get this sorted :blush:

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