Monzo Plus - Small Scale Trial


(Jordan) #674

I think this would have been a better A/B testing approach - not to say we won’t get this as yet - but trying to see where the market trends on these sorts of things. Is it just “whatever does me in the cheapest way” or “I want something that really suits me”.


#695

Back to monzo plus.
I feel that most companies will offer services on subscription soon, many have moved to this already.
The issue is that they’re not always good value for the consumer or rely on some subscribers not utilising the product to subsidise those that do.
That’s why the plus subscription has got people so annoyed, it doesn’t offer much value.


(David I) #696

Normally
Random person: Ooohhh, you’ve got a brightly coloured bank card!
Me: Yes, do you use Monzo?
Random person: oh are they one of those dodgy new startups
Me: :man_facepalming:


(Matthew Graham) #697

Just spent most of my morning reading through this topic; what a ride it has been!

I will certainly not be the first or last to say it, but the initial offering has not been in any way a good value proposition for most people. Having said this, it is likely to have been very useful to Monzo as they will hopefully have some insight into what works and what doesn’t (as they’ve already alluded to above).

The ‘fanboy’ bundle is intriguing in that could probably work better as a one-off payment as others have suggested, but also because I don’t remember anyone saying that it was bad value for those who want it. As a 6 month subscription it seems a little stupid, but even as like a £20-£25 one off payment, it’s a good way to get some Monzo merchandise (which I think many people would love and gives the business some extra adverstising) as well as the coveted custom cards.

The higher tier is definitely more interesting however. While it definitely doesn’t offer good value for most, I find it intriguing that they have priced it at £11, rather than a more rounded number such as a tenner. There may be nothing to it, just found it curious…

As for what I’d like to see for the next round, I think there’s room for both a bundle package to entice those who aren’t looking for anything fancy and just want some nice benefits (likely those unsure about moving from a legacy bank) while also having the offer of a pick n mix marketplace with individual features (which will give Monzo somewhat of a USP to advertise).

Now that might sound stupid (I often do), but bear with me on this one. Most people who are currently signing up to Monzo do so as an active choice; many people who I’ve helped sign up have done it as a way to take control of their spending, and these people are by extension likely to enjoy the freedom to pick and choose what benefits they would like to enhance their experience. While it might be slightly more expensive to do it through Monzo than researching individual pieces…well, I can only suggest that I personally would prefer to have my insurances etc all in one place, as this would help with managing as I said.

Conversely, there are a lot MORE people out there who currently have no use for Monzo, not just because they don’t see it as a ‘proper’ bank (thanks Mum and Dad), but also because they don’t see any added value in switching to it. Many of the people with legacy banks have bundled accounts, myself included even now. Having a bundled account with Monzo that offers decent value, combined with the fact that Monzo is every day becoming more and more well known, I feel would draw a lot of these people as well and give them a gateway to the new and easier experience that banking with Monzo provides.

An interesting thought that I had was to change the help tab to a ‘Plus’ tab. For those clicking on it for the first time, it can offer two options: “Look a look at our bundle(s)” and “Check out our marketplace”. Clicking the first option will show a list of the benefits and pricing for the bundled account(s), and if the user decides to decline, it could offer a button to “Check out our marketplace for a customised account experience!”. This would then lead to a list of potential options to select, with a running total after each selection is made. Upon purchasing the set or customised bundle, Monzo could then offer to cancel Direct Debits elsewhere for products you’ll no longer need as part of the service. After purchasing either of these it could then become a management tab for your plus services, offering the marketplace still as a way of expanding the user’s choices, and also giving the user a place to find all of their applicable terms and conditions for reference.

Some features (in no particular order) that I’d enjoy seeing in either form include:

  • travel insurance (that is customisable depending on the users needs)
  • gadget insurance (hopefully that covers all gadgets in a given household)
  • health insurance (not one I’ve heard mentioned for a while, could be immensely useful depending on circumstances)
  • breakdown cover (nice to have if you drive)
  • a higher fee-free overdraft (I’d likely say £250, might seem counterintuitive but I’d buy it)
  • increased travel money withdrawal limits
  • a new card (ideally one that indicates a ‘Plus’ account, but I’d likely keep this in the bundled account only)
  • access to a higher interest savings account (again, likely to be unpopular but for some people could definitely be worth the expense)
  • access to cashback on certain purchases (could link in with some products that Monzo could partner with, or at supermarkets could make a big difference)

Sorry for going on for so long, just a very big post after a very long read haha. Feel free to tell me your opinions on what I’ve said, I likely got the whole idea wrong!


#698

This is funny. How much would Monzo be charging for this?


#699

It’s not generic enough


#700

On the £10 Vs £11, £11 gives the impression that the price has been calculated from a sum of the costs, whereas £10 looks plucked from the sky. Because of this psychologically £11 seems better value.


(Sarcasm is the finest form of wit.) #703

If ever a thread needed closed…

Muted will do.


(Matthew Graham) #704

An excellent question that I can’t answer. As I said, these were just some suggestions that could benefit some people, I doubt a lot will be considered! I don’t personally have health insurance but I know a lot of people do; the concept of having it tied in nicely with some other insurance products they have would be nice I’m sure, and perhaps worth a little extra for the convenience (could be wrong again here).


(David I) #705

A well thought through and reasoned post.

I like the idea of a flexible market place. I also see why some people (Mum & Dad) like bundles.

There is a balance to be found somewhere and I think both can coexist too.


#706

Have spun off the investment and venture capital chat over here:

Let’s carry on with Monzo Plus here!


(William Brown) #707

I’d happily do pick and mix remembering the days to went to Woolies and got your pick and mix of the sweets you though were the best and it’s same with things you want in life you don’t want to pay for things that is irrelevant and costs you money and you can’t use them like breakdown cover cause you don’t drive and family cover when your single but then you should pay for things that you do want and one thing I had in the past was on a old Royal Bank of Scotland account was dvd rental included in the rental but today it’s not dvds we rent it’s something streamed online like Netflix’s and amazon prime etc and a metal coral monzo card would be top of my list instead of the plastic one but that’s if monzo follow revelout, N26 and curve card and introduce metal cards without preset subscription benefits that look very similar to each other and all three look similar but odd variations. I’d prefer metal coral monzo card and my own pic and mix of benefits to go along in my account subscription that helps me not just pay for same as the curve card which i already have in metal why have same benefits and pay double cause you can only use one travel insurance one lot of MasterCard world elite benefits and one lot of gadget cover so it’s better if monzo had a host of benefits you can sign up to say a set number for a set price and then you pay extra for the extra ones you choose to take out that would be better for me to manage than just take what’s offered cause I want the metal card for example


((╯°□°)╯︵ ┻━┻) #708

I passed out half way through reading that! :sweat_smile:


(William Brown) #709

An odd price like £11 is different from £10 you see or £12.50 or £12.99 or £14.99 etc that are the norm prices using numbers for things you don’t expect makes people look twice and think more and I think this would make the offer more acceptable than a run off the mill same as everyone else on product and cost


#710

Very expensive compared to other banks. I use Barclays as my main account and their package is worldwide travel insurance for full family, RAC breakdown cover, overdraft up to £200, and a few others. £12.50.


(2x Crowdfunding Investor) #711

I’d be interested in Monzo Plus. If anyone has a spare invite I’d love to take a look.


(Dan Mullen) #712

It’s just a trial by Monzo at the moment, not being done on an invite basis.


(l8n.me) #713

William, you may be my favourite person on here! Never leave.


#714

And there I was, hoping that I would be your forum bromance. :slightly_frowning_face:

(On topic small print: no 'mances of any sort are currently included in Monzo Plus. This is unlikely to change :man_shrugging:)


(l8n.me) #715

You’re my dozens forum bromance. Mango is far more your colour. It sets off your complexion perfectly.:mango::kissing_heart: