Thanks for all the feedback regarding how this works and the “Sign up to Monzo” button in particular. It’s a tricky balance to get this right, as of course we want more people to sign up to monzo rather than send the payment out to another bank, but if we build a feature that people aren’t comfortable to use, then not many will sign up through it.
Personally I also think offering an extra £10 and the ability to make easier payments with this person in the future makes it worth it to emphasise the sign-up option as the default, especially given that there’s no additional friction (apart from a de-emphasised button) in sending it straight out to another UK account. Whether this is communicated in the right way to the sender and recipient is another question, however, as it’s clear that many of you are uncomfortable with the idea of sending a payment link if it looks like a referral tool. I’d love to hear from people who managed to use the feature for real payments and how it went, and what the recipient said! That will surely help us make this more natural to use.
The Payments tab is under scrutiny internally right now for being cluttered and incoherent. This seems to be at least part of the reason for referrals feeling pushy and overbearing. There’s at least 3 places on the payments tab which link out to referrals and the “Pay anyone” feature has (to a lesser extent) an invite flow linked to it. We are looking to improve this tab and unify some of these flows to feel more natural in the coming months, and I hope that would address some of the concerns raised above.