I think that’s quite a good observation, I hadn’t thought about it like that. Especially the Revolut/hub part. I guess they’re kind of eating Monzo’s lunch on that front.
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Because the original plus terms only gave you one replacement per year for free.
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Odd thing about the table - include what you get if “don’t meet criteria” and have plus… Which is one of the criteria…
I know this came from the blog post directly, just stood out to me.
few ex Monzo staff details + ex Revolut staff - what they are up to
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There are serious business game-changing talents there - hopefully all successful. Best of luck 
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Some serious City Road navel-gazing going on there.
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2 posts were merged into an existing topic: Super Dodgy Scam
I’ve no doubt Monzo have put some effort into this area with the establishment of the Vulnerable Customers Team, but this reads as a puff piece for Monzo with the other banks efforts only mentioned toward the end of the article and no mention of the difficulty many have with finding chat and contacting Monzo at the moment. 
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Apologies, didn’t see it… I should have searched better 
Edit… Deleted the link now to avoid duplication
Cannot be having any positivity on here!
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Of course there can be positivity, but that doesn’t mean news has be overly positive while ignoring the efforts of others. There is absolutely a way for the same article to be written in a balanced manner while holding up the Vulnerable Customers Team as an example for the industry.
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This is a bad take and you should feel bad.
Why bring whataboutery into this by presuming incompetence on the part of COps? Why mention ‘other banks trying to do good in the area’ when the article itself already mentions other banks and how they compare to Monzo (and concludes they compare unfavourably at that).
By all means, criticise Monzo when they get something wrong (and goodness knows, I do). But it seems remarkably perverse to continue shitting on them when they get something right.
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Leslie struggled to find a safe way to inform the bank of what was happening. “I asked why they didn’t notice that every month for years, the only person who had been putting money in was me but they allowed him to take out a lump payment of several thousand pounds?”
I find this a bizarre thing to complain about with any bank. Across the country there will be hundreds of thousands of households where one person works and the others person looks after children. Should they challenge every single one?
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The other banks are mentioned briefly at the end and it is simply stated that they don’t have the same technical measures. I don’t see any specific comparison with the Lloyds Domestic and Financial Abuse Team, for example, as there is no mention of a case handled by these. From this article we have no idea how they compare in practice beyond Monzo offering additional ‘technical measures’.
In addition, the intent was never to put Monzo down but instead to question the objectivity of the article. As I mentioned, there is a way for this article to be written that is just as positive toward Monzo and upholds their efforts as exceptional without the obvious bias and minimising others efforts.
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That is pretty all that seems to happen these days
The first positive news article for a while and it is still being ripped apart
It would be OK for the forum to be a happy place for an hour or so maybe
I wonder how the response times have been affected by the recent changes in hours for COps
Maybe so. Find it all quite draining at times. Might stick to just updates to the Android teardown thread 
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The last one in there isn’t very good 
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Im in the same boat as @N26throwaway and thought wow this really great from monzo being the trendsetter here and doing change for good.
Until i got to this quote…
“In a moment of desperation, I used the in-app messaging feature. I was kind of astonished and incredibly impressed that almost immediately I was contacted by a support worker who told me they were sorry I was going through a tough time and they wanted to know if there was any way that they could help.”
Now unless theres a way a user can get priority queue skip when these things are mentioned in chat? i cant see how we can sing praises here if the customer support team take 6+ hours to get back in a moment of need
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