Donāt complain to Monzo for the next 3 months
6 Likes
They changed it soon after:
- 8 weeks of paid sabbatical leave after every 5 years of service
1 Like
Sheāll probably need it if sheās Complaints Managerā¦
I must have been ignored by her on many occasions. 
5 Likes
Will we notice any difference? 
1 Like
A complaints team manager does not handle complaints from their team.
Which is why lots of women feel pushed out (heh) after maternity.
5 Likes
Did AI write that?
I honestly vomit a little at LinkedIn speak.
āUsing time intentionallyā
āGratefulā
āCuriousā
Nobody talks like this in real life.
7 Likes
LinkedIn isnāt real life. If you were a thought leader youād know that
4 Likes
Most social media isnāt real life.
With the kind of replies I get from complaints departments, I canāt be surprised.
May be I get surprised when they write in natural language. 
1 Like
What do you mean nobody talks like this in real life? Today Iām using my time intentionally to go see friends at a local bar later, Iām grateful that the weather is still nice however I am curious as to who may show up tonight.
3 Likes
3 months!?
If I take 1 week off Iām so far out the loop with everything going on. I dread to think about how much youād need to catchup on after 3 months.
6 Likes
Do it.
Be curious.
2 Likes
I already know it wouldnāt be worth it.
The amount of time itād take to get back on top of everything while simultaneously ātaking overā again gives me anxiety.
I actually enjoy my job, so Iād miss it too.
Dont get me wrong, regular breaks are a must. However, spread them out over the year. Dont burn through them all in one fell swoop.
3 Likes
Maybe a mean question, but whatās the benefit of Monzo offering these sabbaticals to their staff? Obviously it gives staff some time off to just relax, see family, take a break from work. But whatās in in for Monzo. Because Starling, Chase, any high street bank Iāve looked at their job listings and none offer this benefit
Iām guessing unfortunately the Monzo staff in South Africa (or wherever their contact centre is) donāt get this sabbatical?
Retention.
Itās expensive and timely to recruit. If youāve got someone for 5 years, then some paid time off, is so much cheaper than replacing them every 18 months as they move on.
7 Likes
Why would they? Those are outsourced staff, not even directly contracted with Monzo and are located in a different jurisdiction.
No wonder the service is so subpar, theyāve got no incentive to diagnose problems properly, itās all about how quick a ticket gets resolved.
IMO bank CS should be provided by the people who live in the same jurisdiction as the customers.
4 Likes
My workload would be unbearable.
1 Like
someone i know from civil service told me, they use AI for responses for complaints 
I would agree but sadly itās cheaper to outsource. Plus in many cases, the conversations take place over messages, so you have no really idea where the person answering is actually based
1 Like