Plus, Premium and business accounts, I think.
Remember that cards are still being used, perhaps not in the volume that they used to be. But that’s for the domestic interchange which is really small (therefore probably a marginal revenue contributor). It is the overseas revenue that Monzo is particularly missing, I imagine.
Have monzo ever said what the revenue split is between domestic and overseas interchange (either pre or during Pandemic)?
I don’t recall an explicit statement, but when the pandemic first hit they strongly implied that interchange fees in the USA particularly were a very important revenue stream that had been cut to almost zero by lack of travel.
Fair enough, well good news, just surprised they were able to make up nearly 0 foreign interchange fees.
As you say domestic is very small
If the revenue is growing without interchange, then that’s all good, as when travel returns, they’ll be a solid jump, especially with the MasterCard increase within the European Friendship Club
Id say a big factor would be the removing 24/7 chaf.
Something id hope they revert once us monzo picks up again.
Decision i really didnt agree with and still dont.
Chat is still 24/7 for important issues.
Would impact profit/loss but the change being reported is revenue change
I mean I agree that chat should be more accessible again. But how does that impact revenue?
You’re on here every day during the day?
Before they work on anything extra then everyone needs to get the same. I can leave a message at any time but some can’t.
How would that cause or contribute to a 30% increase in revenue?
Ahh jesus didnt realise this thread was full of parrots 
Misread, apologies.
Major costcuts and increased revenue is good for profitability but my point still stands around chat its something i think should be improved rather than stripped to the bare minimum
Like a night watch 
Haha, true!
I think the chat should allow everyone to leave a message at any time, even if it isn’t “open” for replies.
And @Revels is completely right that everyone should get the same service - it’s important for customer fairness, but also more practical things like support.
If I want to teach a relative how to contact Monzo via chat, for example, I would currently have to tell them to search for something like “get in touch” and tell them that, even then, they may or may not see a button. What use is that?!
Fascinated by the annual changing name of that party…
Yes, it struck me as silly.
They should have just stuck with the 2017 name, simple and does what it says on the tin.
was probably a company bought in to do the photography and provide the booth etc, they probably did that themselves, each one was different