Back in the super early days of Monzo, I vividly remember the first time I had a support chat with a well known person whose work and views I found absolutely repugnant and offensive.
I gritted my teeth and responded just like I would have with anyone else.
Did I mention it on Slack, or in a small DM chat with my team? I don’t remember. It’s possible, in a small talk kind of way. But whether I did or not, my personal feelings about that person had nothing to do with the task at hand.
And that’s the key point here. People are always going to have opinions, but most of the time, it has no relevance or bearing on the way that person is treated as a customer. A world in which staff are discouraged from sharing opinions on their primary communication tool sounds like a very dull one to me. I’ve certainly seen opinions shared that I disagreed with, and likely shared ones that others have disagreed with. But unless there’s a suggestion that that should impact the way business is conducted, I don’t see an issue.