As of 5:13 this morning my Monzo account has been closed. Entirely out of the blue with no warning. All I received was a pathetic email saying my account was closed and I should read the terms and conditions.
Alarmingly… it stated that ‘I can confirm that your outstanding balance has been returned to source so no money remains to be returned to you.’
What the hell does that mean? What source? The source of my money is my pocket because the money in my account has all come from my wages!!!
Seems to be a very alarming amount of people all having the same issue ‘Monzo stole my money’.
Calling customer service is pointless. They make you wait 5 minutes before disconnecting you. And of course the help@ email will no doubt respond with generic and pointless response with no help what all ever.
Anybody with an insight to this would be great.
Because above all else. I want my money back.