Monzo, Facebook and consumer choice


#1

I have enjoyed using the monzo prepaid card for many months now. When the new current account became a reality I was excited about he potential. However upon reading the terms and conditions and privacy policy of the new monzo account I was horrified to find out from Monzo customer service that information from my monzo account including the phone device id is shared with facebook.

Under GDPR consumers will have the legal right to opt out of any invasive marketing such as facebook. Why does Monzo not allow user’s to opt out of this data sharing with facebook? I have attached the chat with monzo where they direct me to close my account if I do not want my information to be shared with facebook.

This is very disappointing from such a promising company. This issue reason why I will not be upgrading and I hope this can help inform others about this underhand practice. It would be far more honest if monzo let people opt out of such sharing and informed user’s of this practise in the first place.


(Andre Borie) #2

Could you quote the relevant part of the terms/privacy policy?

If so this is a real disappointment and I will reconsider my use of the product as a result. :sob:


(Tony Hoyle) #3

The terms and conditions don’t mention facebook at all. I’m not one to call someone out as trolling normally but this seems to be posting something inflammatory just to start an argument.


In particular “We won’t share identifiable personal data with third parties for their direct marketing unless you give us permission” would seem to directly contradict the statement in the first post.


#4

Why would they share with Facebook?


(Andre Borie) #5

To be fair, there is a feature where you can import a profile picture from Facebook, that presumably uses the Facebook SDK - the question is, does the SDK do anything until you actually use that feature?


#6

Username “GDPR:lying_face:


(Sufi) #7

Can someone from Monzo please confirm or deny this? @simonb @BethS @Rika @HughWells @brenda @cookywook @Monzo


(Matt) #8

Uhh, what messenger client are you using there and who exactly are you speaking with?

I’m only used to iOS but this doesn’t look like intercom to me?


(Adrian Hardy) #9

That’s how it looks on Android


(Matt) #10

Ah thanks for clearing that up, still slightly worried at the lack of monzo response but it is easter sunday so…


#11

This gives a whole new meaning to “Open Banking”… :thinking:


(Tony Hoyle) #12

I see no option on android to import a profile from facebook? Just take a photo or add an existing one.

Another thing worth noting is that the android app has not requested permission to read the phone ID so wouldn’t have access to it anyway…


#13

Haven’t had that on iOS either


(Kieran McHugh) #14

Hi all,

I have raised these concerns internally so that someone who knows more about this can respond.

I will say that our terms and conditions and privacy policy can safely be considered the source of truth. Personal data is treated with extreme care here, and we have a team of people dedicated to making sure we are GDPR compliant.

We use the Facebook API for pulling in a profile picture if you choose to do so. I am not sure exactly what data is exchanged during this process. From a technical standpoint, I cannot imagine that this exchange would take place until you actually log in to Facebook and submit your authorisation. It is, after all, a standard OAuth login procedure.

The full privacy policy is here. In true Monzo fashion, it is clear and unambiguous.


(Kevyn) #15

Facebook has many flaws but the one thing it does well is tell you what external applications want access to your Facebook account. Monzo are not Cambridge Analytica, Monzo would need permission to access your Facebook and you could also revoke that permission in Facebook after that request. That said, I havn’t seen Monzo attempt to access Facebook ever from the iOS app.


(Kieran McHugh) #16

To add to the above points, if you want to close your Monzo account because you’re uncomfortable with the policy, it would make us sad, but it’s your decision.

However, please don’t make the mistake of closing your account and moving to another provider who’ll treat your personal data less sensitively than we do, but try to hide that fact behind a legalese privacy policy and a general lack of transparency.


#17

Can’t see what there is to be uncomfortable with tbh


(Matt) #18

Sorry if this sounds rude but this seems like a desperate message and doesn’t sound like it’s coming from the monzo tone of voice.


(Kieran McHugh) #19

Sorry you get that impression. It was just intended to provoke thought :slight_smile:


(Matt) #20

Not sure provocation should be coming from Monzo staff? :thinking: