Monzo, Facebook and consumer choice

General Chat
21

It was an honest statement

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Provoking thought/providing food for thought is fine, itā€™s what forums are all about :slight_smile:

Winding people up or being inflammatory would definitely be wrong. I would like to think Iā€™m not doing either of those things.

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Do you have access to the chat logs to see exactly what was asked before the bit that was screenshoted? I know you canā€™t tell us with data protection but would be interesting to know if the OP was advised incorrectly or if the question was worded slightly differently to the advisor

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Iā€™ve checked through our documentation to figure out more about our interactions with Facebook. I havenā€™t read the exact conversation OP had above.

What Customer Support were referring to was opting out of the sharing of Advertising IDs with Facebook to make sure that we arenā€™t showing Monzo ads to people who are already customers with us, amongst other similar use cases. We talk about this explicitly in the Privacy Policy.

Advertising IDs are device-specific random hashes known to both Monzo and Facebook. If youā€™re not a Facebook user itā€™s likely that this hash is meaningless to Facebook.

This is really common practice across apps you have installed on your phone, and, in my opinion, nothing to be worried about.

Customer Support were correct to say that the only way to currently opt out of this is to close your account.

Hope this helps!

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On iOS settings > privacy > advertising >limit ad tracking

Think that helps but youā€™re right, not a big deal

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Good to know, thank you for sharing!

I really donā€™t know enough about how this works internally, but that does sound like a way to effectively opt-out. Looks like you can also reset your Advertising ID.

Iā€™m not sure what the Android equivalent is, as Iā€™m not an Android user.

I hope this goes some way to addressing OPā€™s concerns and those of others participating in this discussion.

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On Android (donā€™t have one to check) https://android.gadgethacks.com/how-to/opt-out-ad-tracking-android-0181303/

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I donā€™t think that helps in this situation as the privacy policy states Monzo will share your details with advertisers and not relying on your phone to be sending the info.

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In this case itā€™s advertising idā€™s so this covers it

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On Android its Settings then Google then Ads then Reset Advertising ID.Screenshot_20180402-030245Screenshot_20180402-030258Screenshot_20180402-030319