Why does this sound like a problem I had when my local chip shop accepted contactless payments?
I had £0 contactless limits enabled for the physical card for security reasons and had heard that the limit doesn’t affect Google Wallet.
Yes true however every time I went to pay at my local chippy I was asked to insert the card, EVERY TIME.
This worked every where else beautifully, and thst chip shop also used a SumUp card reader (hmm)?
Chip n PIN
Fish n Chips
Cash, Card, PayPal, IOU - who gives a ____ it’s a CHIPPY TEA
Okay then what do we do if we forget our wallet? True story.
Sometimes if I’m going like 2 mins away I use Fitbit Pay for easy payment.
Did you have contactless limits enabled?
I think we need to be careful of conflating this issue with anything to do with limits. My Apple Pay Monzo card is unusable on a Sumup terminal. Monzo need to be a bit more ears open and take some action.
I have exactly the same issue. The combination of Apple Pay, Monzo and SumUp is now just not working for me. If I try with apple pay and another bank, all is fine. If I try my Monzo card, also fine. I contacted support and was told to contact the merchant. This has happened with at least 5 different merchants now, all with SumUp.
This seems to only happen since I got a new phone… I will try deleting and readding the card to see if that helps!
Let me know how you get on re-adding your card, it didn’t work for me.
As a merchant we’ve just moved to Sumup from Zettle today and this morning had a lady try and pay with Monzo on Apple Pay, with the same result as others are seeing here. Her physical card worked straight away as expected.
As a merchant with Sumup, I will be raising it with them as it’s not an issue we’ve ever experienced with Zettle, but if Monzo can put a bit of pressure on it would certainly be appreciated.
Thank you! I think going through Sumup support might be the only way, Monzo support have been dismissive even when pointing out the growing evidence here.
Second customer trying to use Monzo on Apple Pay - it failed the first time, then on the second try it went through just fine.
I was so close to breaking out the zettle reader!
Both of these customers were trying to use Apple Pay on iPhones, but I don’t imagine the Apple device type actually makes a difference
Just found a Sumup machine, failed first and second time. Didn’t try a third.
Sumup (card reader/payment processing team) sent me to Sumup (goodtill POS team), who suggested it was probably still going to end up back with the other team, but said they could raise it internally which certainly sounds like the right approach. They’re going to get back to me with any updates.
I also made them aware of this thread 
Awesome work, thanks Robin!
Finally got a picture of the message we get on sumup’s Goodtill POS (both acronym expansions feel appropriate right now, although Goodtill really has been quite good and I would recommend it).
I think the fact that it reports that the card type is not currently supported is likely to cause even more confusion amongst retailers, and potentially lead to businesses outright stating they don’t accept Monzo cards as has happened in the past (for other reasons).
In other news, some useless support agent sent me this nonsense, to which I’ve responded appropriately:
Dear Robin,
Thank you for contacting SumUp Support.
We’re sorry to hear about the failed transactions with Monzo Cards.
We are sorry to inform you that the Monzo card is not supported for transactions, and you won’t be able to accept payments made with a Monzo card. Alternatively, if someone tries to pay with a Monzo card, you could try to take payment using a payment link, a QR code, or an invoice, using these methods you should not encounter any issues.
Also, here, you will be able to find the list of card schemes, that are accepted by our services: Accepted cards - SumUp - Support Centre
We’re once again sorry, for any inconvenience caused.
Hopefully I’ll get someone who’s got their head screwed on a bit better responding to my support ticket soon.
Just wanted to add my voice to this. Same problem… Sumup failures using Apple Pay but seems a bit random for me. Sometimes it works, sometimes it doesn’t. Always make sure I have a back up option on Apple Pay now.
So, Sumup support have now told me twice via email and once via phone call that Monzo cards are not accepted on Sumup, and that this is a “recent development”, so just a warning that you may get the same nonsense if anyone else else tries to report it as a merchant.
Anyway, I kept at them, and they finally acknowledged that they do indeed support Monzo cards, they can see the failures that we were experiencing, and they’re going to escalate it to their transactions team and keep me updated.
In case anyone is interested in a refresher, their relevant obligations with Mastercard include the following:
5.11 Merchant Obligations for Acceptance
5.11.1 Honor All Cards
In the Europe Region, the Rule on this subject is modified as follows.
EEA, Serbia, Bosnia and Herzegovina, North Macedonia, Kosovo, Gibraltar, and
the United Kingdom
The following Rules apply with respect to acceptance by Merchants in the EEA, Serbia, Bosnia
and Herzegovina, North Macedonia, Kosovo, Gibraltar, and the United Kingdom, of Cards issued
in the EEA, Serbia, Bosnia and Herzegovina, North Macedonia, Kosovo, Gibraltar, and the United
Kingdom.
- A Merchant that accepts Mastercard Credit Cards must accept all Mastercard Credit Cards
issued in the EEA, Serbia, Bosnia and Herzegovina, North Macedonia, Kosovo, Gibraltar, and
the United Kingdom.- A Merchant that accepts Mastercard Debit Cards, including Debit Mastercard Cards, must
accept all Mastercard Debit Cards issued in the EEA, Serbia, Bosnia and Herzegovina, North
Macedonia, Kosovo, Gibraltar, and the United Kingdom.
Europe Region
5.8.2 Acceptor Address Information
©1969–2023 Mastercard. Proprietary. All rights reserved.
Mastercard Rules • 6 June 2023 265- A Merchant that accepts Mastercard Prepaid Cards must accept all Mastercard Prepaid
Cards issued in the EEA, Serbia, Bosnia and Herzegovina, North Macedonia, Kosovo,
Gibraltar, and the United Kingdom
I’ll update again when I have anything more to share.
We’re back on the Zettle card reader for now.
If someone could put this down the airline trainers throats that’d be great. 
I know 
Ahh same problem. Apple Pay declines on sumup but if I used my flex Apple Pay. It works fine
