Hi all,
So let me start by saying, I’ve used Monzo for months without issue, I’m an internet marketer so I buy a lot of freelance work from Upwork etc. Recently I had an issue where the freelancer didn’t deliver, so I asked Monzo to dispute it.
Monzo said this can take 8 weeks to get my money back to me, which I questioned as Santander etc would give you it back the next day then re-debit you if they couldn’t win the case. The person on the other side of the chat then read my message and didn’t reply for an hour or so, I wasn’t rude I just simply asked.
Then I get an email saying my account had been closed and that if they win the case, they’ll send me my money to my bank account.
What the heck? I’ve used Monzo for months, I’m a full time Monzo user and cannot fathom why this has happened. I wasn’t rude whatsoever, I simply asked why it is that happened. I don’t really use Monzo for big transactions, the most being £1000.
So confused, and it seems nobody is willing to assist via social media/email?
Edit: I know it’s per their T&C’s they can do this at any time, but my account wasn’t being used dodgy, I use it for petrol and every day buys etc. All my direct debits are on Monzo, car, car tax etc. I’m so confused on what could have caused this? Hoping someone from the social media team picks it up and assists.
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“So confused, and it seems nobody is willing to assist via social media/email?”
its a bit difficult to offer any comment as we don’t know what was said , or why it was closed
You and me both.
I mean the social media team, not the forum users per say. I am very confused, I was using Monzo fine earlier and then suddenly my card didn’t work on Apple Pay and I got that email 
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Raise your details via help@monzo.com rather than app chat, and give a few days grace for a response. Hopefully can be rectified 
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Just done so, really hope someone picks this up and assists.
Would love to carry on using Monzo!
Hi @anon2704022 I’ve also flagged your post with Monzo, hopefully a team member picks it up from here
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Gracias!
Really hoping they assist me and get this resolved, really really hope it can be fixed somehow or another.
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Flagged as well. Half the time now!
Finally someone that isn’t part of the Trustpilot crew!
Anyways, I think I read somewhere a while back that Monzo is only for personal use and not for business etc so this maybe why your account has been closed.
I may be wrong but I think this may be the case.
EDIT:
Just re read this, you bought but did not receive… I still think this may fall under business, again just me guessing.
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Trustpilot is full of fake reviews. They are irrelevant.
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An innocent reason like that wouldn’t result in an account being closed without explaination, would it?
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Everyone says they are innocent, my account was closed for no reason, please, please, please. Then, boom! Truth comes out.
No idea mate, as I said I am just guessing going by what I read ages ago.
Just have to wait and see what Monzo say really, we can’t answer as we are just users like you.
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I shouldn’t think so.
I believe it was the dispute somehow, but also I’m wondering if the account is completely closed like can it be reopened at all?
Hello @anon2704022
Have you received a reply to your query just yet? ️
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This is definitely concerning as this seems legitimate compared to the other “HALP MY ACCOUNT IS CLOSEDDD” threads that we see on here (along with the bad Trustpilot reviews) so I would love if you would keep us up to date on what ends up happening with your account and what kind of resolution you get.
@anon72173902 I don’t think it would be a problem, after all you can definitely do business on Upwork while being a sole trader (and I use my :mondo: account to get my sole trader income and so far it hasn’t been closed).
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I’d never leave a bad review of Monzo, their service is excellent! Just hoping I can resolve this and clear up anything that needs to be cleared up!
@anon77734705 not yet unfortunately 
Hopefully tomorrow as it’s early AM now!
Beth was kind enough to follow up via PM, hopefully it will get resolved one way or another tomorrow!
I understand it’s probably a set decision that can’t be overturned, but I’ll definitely attempt to! Would be a shame to lose my full time bank account
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cant add anymore