I’ve been using my Monzo account since 2018. I’ve not participated in any fraudulent activity and I don’t dabble in cryptocurrency before anyone asks. I’ve used the account from the beginning as my main bank account, I received salary payments, had arranged direct debits, used it for daily travel, grocery shopping etc.
Yesterday I received an email from Monzo informing me that my account will be closed in April 2021. No reason can be given and I’m in complete and utter shock and have been in floods of tears. I’ve been out of work since June last year and have been receiving my UC payments into the account.
I just don’t even know where to begin or who I can contact to rectify matters.