Why have monzo frozen mine and my wife bank accounts wont tell us why, when it will be unfrozen, wont help us.
Can anyone help?
I’m sorry this has happened, but no one on here knows the answer, I’m afraid.
Sadly this is not the place to find answers, it’s all customers like yourself here. Email or call them, hopefully they can help you with answers.
I’m sorry this has happened, it must be frustrating and a worry, I hope it gets resolved soon
Nope just keep parming us off
I have asked the FCA to look into it which they are now
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Well I’ve had nothing apart from we can’t tell you why this has happened
Have a read of the above article and it will help explain why 