Missing payments

(Myles Mander) #1

Hi i am not sure what has happened but a couple of payments i have made have not made it through the the app and also seem to have not reduced my balance. Does this mean those payments have gone through but have just not shown up in my app, FYI i got a receipt in the store for the payment? or have i just got some free stuff? (also one item which made it stranger was two payments from one place went through but one other didn’t)

(Herp Derp) #2

When did you make the payments and how?

(Myles Mander) #3

made one payment on Friday and one yesterday both haven’t shown up in my app. One was contact less and the other chip and pin

(Herp Derp) #4

What was the company as they could have been ‘offline payments’ and they are yet to poll over yet?

(Myles Mander) #5

Lidl was one but the other was a pub and i made two more payments that night that came up on the app

(Josh Bray) #6

I would contact in app support or drop help@monzo.com an email and they will look into it for you.