We specifically don’t ask for or store title or gender information.
I’m not sure what has happened in this case but I’ve just read the code responsible for names in outbound payments. Faster Payments are sent with the names of all account holders, separated by an
&. We’re allowed 40 characters in the names field and populate it by dividing that by the number of people on the account, then running our name shortening code to make each name fit in the characters allowed to make sure that no names are dropped or otherwise unevenly weighted.
Given this, it sounds like something happened on the other end to drop the
& and everything after it.
As for the order, this code reads the user IDs on the account in the order they’re stored. In this particular case, it’s the order they were added to the account, which seems likely that the person who initiated the joint account request could be first (but I wouldn’t guarantee this).