Iām the that type of person who notices tiny inconsistencies in merchant info then canāt unsee them. None of this is like a major deal but ya know, I canāt unsee any of this
I also been made aware that yous enrich merchants by moving fingers and fingers arenāt perfect so Iāll try to be as gentle as i can:
Here are transactions from 3 different dollar tree locations. I have no clue where the 2 different logos come from, both later added by Monzo.
Hereās an interesting one: Wawa low key changed their twitter icon from their usual red to purple for Halloween. I went to different Wawas, and yous see that the transaction logs show when Wawa switched a purple twitter icon for halloween then switched back afterwards.
Since these are all (mostly) different locations, I can infer that Monzo is either storing the icon as it appeared at the time of enchantment for each merchant OR storing the twitter username for each merchant, then capturing the icon as it appeared at the time of the transaction. (They say there are 2 hard problems in computing, and cache invalidation is 1 of them! )
May need to tap to see the whole thing on this onem
Iāve had various issues using my monzo at New Jersey Transit ticket machines (sometimes Iāll get double holds, sometimes Iāll not get charged at all). Turns out that the vendor that makes the ticket machines for NJ Transit has a track record of being pre-ty incompetent resulting in, uh, some very cursed merchant info:
I wonder if there is a way to automatically flag and correct locations in merchant data that may be incorrect, especially if like the city and state pair doesnāt seem to add upā¦
Anyways those are my fresh observations on some things Iāve noticed! this is the type of stuff that, for some reason, is keeping me up at night when i look thru my transactions trying to categorise them (in bed) as i write this post
When Monzo first launched they were really quick to update the merchant data based on users requests, it is now a bit of a broken process. As the US is a fairly new country for Monzo I guess it will take time to have a more consistent list of merchant with logos, locations and names.
I think I remember someone from the Monzo staff saying that the US team was looking for a solution that could then be deployed in the UK too, so fingers crossed.
In the meanwhile you can send the correct data in and at some stage someone will pick it up and update.
Iām getting logos and decent info on major stores in the US and Canada so far (Costco, grocery stores, pizza place), but the couple times Iāve used it in Asia, only category icons. Department store in China, topping up my Hong Kong SIM (gives me uncensored internet in China), and topping up my Japanese transit card all only give me generic icons instead of the merchant logos. Iāve submitted the merchant websites now so I imagine theyāll get updated soon enough.
Thanks so much for this feedback- weāre going to into these transactions in a bit more detail and make sure the logos match up! If you notice any more, you can select the transaction and then āsubmit merchant feedbackā (which it looks like youāve already been doing!), leaving a note to say this doesnāt match up with your other transactions.
Weāre also working on improving the logos for a lot more merchants, so feeds should start looking a bit prettier in the next few weeks
lately iāve been finding merchant data will get enchanted within minutes after a transaction and thatās like one hell of an improvement compared to having to wait a few weeks in the past! itās great to see that most of things i have pointed out have since been addressed!
the one last pattern iāve noticed is that when i used my card with certain off-the-shelf payment service providers, info for a completely random merchant would be filled in, and the āimprove nameā menu option doesnāt show up. hereās some i noticed so far:
Stripe Terminal & online payments: all Stripe transactions show up as just āStripeā, when in reality there are different merchants on stripe, and the statement descriptors should be used to differentiate between merchants instead
Shopify POS: Transactions shows up incorrectly as āliamnahunco.ā Contacted support about a month ago, looks like theyāre still working on fixing it
PayPal Here: Contacted support to fix merchant info, and they were able to correct it within a few days
Iāve noticed that the US merchant data that was submitted and accepted when I was still using my UK card is not appearing on my US card - are two separate merchant databases being used?
I also having a problem that every payment terminal in the same store is being treated like a separate merchant and not registering as being the same location. So right now I have two separate transaction histories at my local bodega, and four separate transaction histories at my workplace deli since they have four payment terminals.
So when I click the merchant to view the no. of transactions and total spend, it will vary depending on the specific transaction I click.
Hi there! Weāre working on getting this improved this week, so that data you have changed when using your UK account also shows on your US account. Weāre also working on the location issue, so watch this space!
Please keep an eye out for updates next week, and please keep letting us know if things look strange!
storing the icon as it appeared at the time of enchantment for each merchant OR 
storing the twitter username for each merchant, then capturing the icon as it appeared at the time of the transaction. (They say there are 2 hard problems in computing, and cache invalidation is 1 of them! 
)
I donāt remember who though.
