Maybe, and many thanks for that insight to events at T, but whether it should or not is a different point! We don’t see all the merchant data in app, but the string that is shown for these transactions is not Portsmouth specific, though it does recognise the location. I guess the matching to name applies more widely…
Lots of online transactions have been showing as physical places now which is kinda annoying me hah 
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Apple/iTunes
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These are odd ones, bits and bobs - but if it’s not kept on top of you can imagine someone opening an account and being unlucky enough to go to several places in a row. Then the stories start coming out about how transactions are showing for places you haven’t been and how unreliable and bad is Monzo for scaring these people, etc…
Like the watchdog thing with closing accounts that seemed to be jumped on by the press a bit.
(My main bugbear one still isn’t fixed btw, but it was passed on to an engineer the other day so I’m slightly more hopeful that I won’t have Shell, Shell, Shell, Shell all down my feed soon).
The merchant data and maps were a huge selling point for Monzo for me, it was really cool at the start. Now it’s becoming a hindrance. It’s kind of the first thing you see and the thing you use the most - it looks really really bad.
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Hi Michael 
I don’t have any specific data about how many reviews we get a day, but there are usually quite a few to work through! (Sometimes in excess of 100).
Naturally we prioritise customer service first - be it in-app chat, calls or email. But we do have people assigned to work these reviews each day 
If there’s a higher customer demand, these tasks will have the least priority unfortunately - we need to make sure we can service our customers as quick as possible. But it’s definitely a fair point to raise!
I totally get the worry and unease from merchant names and locations showing wrongly - we’re working every day to be better at this, which is why feedback from our customers and community is so important. I’d encourage you to keep being amazing and feeding back anything you see that might be wrong, we’ll get there 
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Thanks Nicola!
I think you are swimming against a very strong current - I have two transactions from the same establishment on the same day showing different information different map locations , albeit the same address location , one with the twitter handle one without
- presumably different POS terminals, with different identifiers in the same establishment ???
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What id love is an explanation of the merchant data system in the same way that we get some nice blog posts on updates.
Like how does the current system deal with these requests? What about duplicate requests? Is this a completely manual process?
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So it has been further “corrected” but to someone else’s wrong suggestion rather than my correct one! Sigh
Hilarious
If it is the lowest priority task, understandably, then how come most of my corrections take weeks and multiple attempts but changes like this get jumped on? That’s the frustrating thing
I asked some time ago, in lieu of a wider system enhancement, could we at least have an explanation box as an interim measure so that I could provide justification for a change I am requesting. That could assist here
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What tends to happen here is that the information we can see from the merchant is minimal, and so when somebody suggests it’s the railway station they bought their ticket at that morning it often looks like the right thing to accept!
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Is this a case where the same (or close enough) identifier is being used for all stations across the same network? If so, what scope do Monzo have for splitting them up properly?
Or are all these transactions come from different identifiers that somehow got grouped together as being the same business by Monzo at some point?
Final question - are you still using the same merchant enrichment tooling as you were in the earlier days of Monzo? And if so, what chance the long-awaited (by staff as well as customers, I imagine) retooling could happen this year?
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Without looking at this specific merchant, I can’t be sure.
However as an example - the other day I was doing some merchant review tasks and somebody had suggested the name of a small independent deli in Newcastle needed updating to include Glasgow in their name. I did a quick google search, and it turns out the deli is indeed in Glasgow. I was just about to update it, when I thought I wonder why they’ve moved from Newcastle to Glasgow. It turned out they haven’t - but they’re processing all the payments at the Glasgow location through the Newcastle payment system. It would have been really to miss that, either way an update to the merchant data will have confused some people. In the end I removed the location from the merchant name, but for at least one group of customers the location of the store will be incorrect!
In another case, somebody had suggested an update for another small merchant in the south east, the only information we got from the payment processor was their MCC category and a random assortment of letters as the merchant name which meant absolutely nothing. The only thing I had to go on was that the name of the merchant they’ve updated matched the category! So I had to make the assumption that the info provided by the customer was correct and approved the update.
So sometimes there’s so little to go on you just have to trust the customer providing the update.
The other problem comes from merchants who use iZettle/Square terminals etc. They often use these in multiple locations and for multiple businesses and so it’s impossible to keep the merchant data up to date. Again a small example, I know of one merchant in London who trades in two different locations each day - they have one trading name at lunchtime and a different trading name on an evening but use the same Square terminal. So you might get multiple suggestions for the two names each day!
It sounds like it should be an easy job keeping on top of the merchant data, but it isn’t unfortunately.
As for the tooling getting updated as far as I’m aware it’s not on the horizon right now, but never say never!
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Would maybe a quick feedback response be worthwhile? That would potentially stop this person raising future requests and wasting more COps time?
I think thats part of the real problem tbh, at the minute theres no way to know if your current request is in the queue, been rejected or ignored 
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I agree, and we know there are improvements we can make here. At the moment it’s just not on the radar as far as I know.
I’m on annual leave at the moment, but when I’m back I’m happy to look into any specific merchants/issues 
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Understandable, but, for the reference of everyone, never correct. It should always be the train company, same as for Tesco or any other multi site merchant
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There might be a few that will need looking into I’ll send them through when you’re back as of late my online transactions all have addresses and I’m getting rather fed up with it now.
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ffs this might have been my attempt to correct the Twickenham one but the location was Woking, I specifically changed the name to South Western Railway
this stuff has been abysmal for years now.
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How do you request the change of the icon on a payment notification?
I went to an aquatic store at the weekend and it showed a picture of a 
instead of a 
- nothing major but the two don’t mix 