Merchant Data Corrections

[Nsteer]

As well as Ordog’s suggestion, you should report these in app. If you tap the transaction, and scroll to the bottom, there should be an “Improve Name or Logo” option there.

[milotindragos]

Hello @Ordog and @Nsteer

I have already reported it in the app but seeing that the Forum has a Bug Reports category and because in the app you cannot upload photos I said I should also send it here and add more information

[milotindragos]

Hello @Ordog

Thank you for telling me where I should I reported this. I am still relatively new to the forum so I was unaware of where I should post it. I will make sure in the future I post it in the relevant location.

Can any community admin move this topic to the correct location and close this thread?

Thank you

[Nsteer]

Fair enough

Just a note that the in app system for these got updated recently, you’re correct that we still can’t upload an image, and the page only asks for a twitter handle. But you can put the company website, or a link to their facebook page in there and @RachelRaybould or one of the peeps that helps her will get the logo from whichever source you provide.

[MichaelMayes]

Likely related:

Uber merchant name is not shown

Issue: Recently, Uber transactions have shown a code (maybe the ride number?) instead of “Uber” as the merchant name. Not sure if relevant, but these rides have been ordered with a Fanily account i.e. my other half ordered an Uber and it was paid for by our joint account. Screenshots: [image]

@Rika is aiming to fix Uber tomorrow. Maybe Uber Eats needs the same treatment

[RachelRaybould]

I will sort this out monday! Can you send me a message please. @milotindragos

[jamieps]

Currently merchant updates are being done manually by the genius Monzonaut that is @RachelRaybould each time they are submitted.

There are currently no facilities to support merchants that change their merchant ID (I believe) however I have seen that @kieranmch is working on an updated merchant system.

There are regex rules which determine which merchant group a merchant goes into, or at least that’s my understanding based on what Rika has said on Monzo Slack. I’m assuming that in the case of Hulu it’s matching based on the old format of their merchant name and no longer matches now that they’ve changed it.

[Modo]

Merchant Data Correction Delays

There are regex rules which determine which merchant group a merchant goes into, or at least that’s my understanding based on what Rika has said on Monzo Slack. I’m assuming that in the case of Hulu it’s matching based on the old format of their merchant name and no longer matches now that they’ve changed it.

Yeah they do have this but it’s still not perfect because they have to be pretty kind of vague with the keywords to ensure it correctly edits when the transaction id changes but also does not change every merchant with the word “Hulu” in it

I’ve got something from eBay before from “Joker Cost” and it has called it Costa🤔

Speaking of which, @RachelRaybould what should be done for eBay purchases? Should it be marked as eBay or as the sellers name/company if they have one?

[RachelRaybould]

This is a hard one.
I am still discussing it but I would rather put it under eBay as you can always go to eBay account to see who you have bought from.

[ntaylor3]

Couple of things I’ve not had any luck with:

• 1&1 Internet has rebranded to 1&1 IONOS (for some reason), but the change isn’t going through
• Post Office still has incorrect Post Office Money logo
• I haven’t been successful in getting any non-Twitter logos through yet… any tips? Is a Facebook page link okay, or should it be a direct link? Any minimum size?

[RachelRaybould]

Hey
Let me see the 1&1 changes soon.
Post office change I will try and change for you.
Put it through as the link to photo either in website or twitter.
Hope this helps

[Modo]

Merchant Data Correction Delays

This is a hard one. I am still discussing it but I would rather put it under eBay as you can always go to eBay account to see who you have bought from.

Sounds good to me!

Also, Starbucks at East Midlands Airport comes up as Burger King. They both seem to have the same transaction ids… What’s the best way around that?

[Jackcrwhitney]

Hey Rachael,

Is it possible for all “Arriva Trains Wales” Merchants to be bulk updated to “Transport for Wales” with the logo from @tfwrail on twitter? Guessing there may be a overarching merchant group which contains all their POS.

They are the new train operator here in Wales and a large number of the transactions are coming through with the old branding, it’s going to take a long time for everyone to submit all the individual ones.

[RachelRaybould]

Ohh I can give that a change around that.
Send in a request and I will wait out for it.

[RachelRaybould]

Yes can do!

[Jackcrwhitney]

Thanks, I’ve submitted a few over the past few weeks but should save everyone else doing the same as and when they come across them.

[RachelRaybould]

Done the change. Should work now

[Rat_au_van]

Hi, just submitted a logo for the Freetrade shop (they have socks). It’s showing as Freetrade U.K. but maybe just Freetrade or Freetrade shop? Leave it up to you

[RachelRaybould]

Probably go Freetrade but when I get there I will see what works best.

[Modo]

Merchant Data Corrections

Ohh I can give that a change around that. Send in a request and I will wait out for it.

They have generic name Both Starbucks and Burger King come up the same

What would you call it? Just East Midlands Airport or?