Merchant Data Corrections

(Nathan Steer) #808

As well as Ordog’s suggestion, you should report these in app. If you tap the transaction, and scroll to the bottom, there should be an “Improve Name or Logo” option there.

(dragosM) #809

Hello :wave: @Ordog and @Nsteer

I have already reported it in the app :smile: but seeing that the Forum has a Bug Reports category and because in the app you cannot upload photos :man_shrugging: I said I should also send it here and add more information

(dragosM) #810

Hello :wave: @Ordog

Thank you for telling me where I should I reported this. I am still relatively new to the forum so I was unaware of where I should post it. I will make sure in the future I post it in the relevant location.

Can any community admin move this topic to the correct location and close this thread?

Thank you :wink:

(Nathan Steer) #811

Fair enough :blush:

Just a note that the in app system for these got updated recently, you’re correct that we still can’t upload an image, and the page only asks for a twitter handle. But you can put the company website, or a link to their facebook page in there and @RachelRaybould or one of the peeps that helps her will get the logo from whichever source you provide.

(Michael) #812

Likely related:

@Rika is aiming to fix Uber tomorrow. Maybe Uber Eats needs the same treatment

(Rachel Raybould) #813

I will sort this out monday! Can you send me a message please. @milotindragos

(Jamie Penman-Smithson) #814

There are regex rules which determine which merchant group a merchant goes into, or at least that’s my understanding based on what Rika has said on Monzo Slack. I’m assuming that in the case of Hulu it’s matching based on the old format of their merchant name and no longer matches now that they’ve changed it.

(Charlie) #815

Yeah they do have this but it’s still not perfect because they have to be pretty kind of vague with the keywords to ensure it correctly edits when the transaction id changes but also does not change every merchant with the word “Hulu” in it :joy:

I’ve got something from eBay before from “Joker Cost” and it has called it Costa🤔

Speaking of which, @RachelRaybould what should be done for eBay purchases? Should it be marked as eBay or as the sellers name/company if they have one?

(Rachel Raybould) #816

This is a hard one.
I am still discussing it but I would rather put it under eBay as you can always go to eBay account to see who you have bought from.

(Nick) #817

Couple of things I’ve not had any luck with:

  • 1&1 Internet has rebranded to 1&1 IONOS (for some reason), but the change isn’t going through
  • Post Office still has incorrect Post Office Money logo
  • I haven’t been successful in getting any non-Twitter logos through yet… any tips? Is a Facebook page link okay, or should it be a direct link? Any minimum size?

(Rachel Raybould) #818

Let me see the 1&1 changes soon.
Post office change I will try and change for you.
Put it through as the link to photo either in website or twitter.
Hope this helps

(Charlie) #819

Sounds good to me!

Also, Starbucks at East Midlands Airport comes up as Burger King. They both seem to have the same transaction ids… What’s the best way around that?:joy:

(Jack) #820

Hey Rachael,

Is it possible for all “Arriva Trains Wales” Merchants to be bulk updated to “Transport for Wales” with the logo from @tfwrail on twitter? Guessing there may be a overarching merchant group which contains all their POS.

They are the new train operator here in Wales and a large number of the transactions are coming through with the old branding, it’s going to take a long time for everyone to submit all the individual ones.

(Rachel Raybould) #821

Ohh I can give that a change around that.
Send in a request and I will wait out for it.

(Rachel Raybould) #822

Yes can do!

(Jack) #823

Thanks, I’ve submitted a few over the past few weeks but should save everyone else doing the same as and when they come across them.

(Rachel Raybould) #824

Done the change. Should work now

(Only available in amateur ) #825

Hi, just submitted a logo for the Freetrade shop (they have socks). It’s showing as Freetrade U.K. but maybe just Freetrade or Freetrade shop? Leave it up to you :grin:

(Rachel Raybould) #826

Probably go Freetrade but when I get there I will see what works best.

(Charlie) #827

They have generic name :disappointed:Both Starbucks and Burger King come up the same

What would you call it? Just East Midlands Airport or?