I have some merchant names that are misleadingly incorrect, so i sent a message in chat. The very kind COps offered to correct it there and then, and asked me to DM her the correct names. I spent time going through them, getting the names and logos for her.
Then someone else replied and told me that wasn’t the right way to do it, and I’d have to submit them in app.
I understand that staffing priorities mean they can’t work on these - fair enough. But then don’t make me do work and then shut the door in my face. It’s a waste of everyone’s time.