Hey, I’m Almo – a Senior Product Designer at Monzo. I’ve been part of the team for about two years now, and my mission is to design a more inclusive and sustainable future. I’m all about reducing inequalities, while helping customers build smart financial habits that can really improve their quality of life. Ultimately, my goal is to make money work for everyone!
As a product designer, I spend my days collaborating with awesome folks from research, data, and product teams, hunting for opportunities to make our customer experience even better. With a bit of trial, error, and lots of testing with real customers, we try to find simple solutions that turn the boring stuff into something that sparks joy!
In this blog post, I’m excited to share how we made signing up for a Monzo account easier and more accessible for people who are blind, use sign language, or are neurodivergent.
If you have any questions or are eager to learn more about what we do to make Monzo a more inclusive place to bank, feel free to reach out. I’m here to chat!
This is awesome, and I’m glad it’s something you’ve focused on improving.
Have you explored the possibility of utilising Apple’s Live Speech? It’s accessible AAC for the masses (just as AirPod Pros are now effectively accessible hearing aids for the masses). I know you already allow the use of external AAC devices, but they’re not cheap, so it would be great if you could enable the phone I’m recording the video on to speak the phrase for me instead (it works well over FaceTime). I’ve posted about it as a feature request before:
I’m in the neurodivergent camp, and for me it’s the spoken phrase that introduces the anxiety element which can make the process feel overwhelming, so I always put it off for as long as I can when I upgrade my phone each year.
Hey, thanks so much for your feedback! I’m really loving all the extra insights you’re sharing that we didn’t quite get to during testing.
Honestly, I’m not super familiar with Apple’s Live Speech, so I really appreciate you filling me in on how it can help folks who are neurodivergent. I’ll pass this along to our accessibility and inclusion manager to see if there’s anything we can do to make things even better for people like you.
