tobyadams
(#fullmonzo joint account since Aug18)
1
Just had a really frustrating conversation with support around the raising of my card limit for a car purchase next week. The process does not indicate which account it applies to, nor allows you to choose. Support seem confused also.
I had exactly the same situation a few months ago which totally buggered up the new limit increase flow. They ask for a reason, I explained funds were being moved onto joint account to make the purchase, they refused the limit increase because I’d selected “Personal account”. Had a real to-and-fro on chat, and I actually suggested wording changes to make it cleared to both customers and staff. Looks like that was completely ignored.