I got in touch with Monzo today to raise my limit to accommodate a £20k payment I was planning to make as a mortgage over-payment. They asked for the method of payment, amount and date along with a selfie with photo ID - all fine.
After I made the payment I realised that my daily card limit was now £0 as I had obviously used my new limit. I got back in touch with support to raise my limit back up to the regular daily limit (£1,000 I think?) but they said they could not raise the limit more than once a day.
This is quite poor, at the minimum there should be a prompt to customers to ask for the limit to be the desired amount ADDED to your daily limit. Better would be a more intuitive system to manage limits in general without going through support (I waited over three hours for a response).
I’ll now just have to pay with magic beans for the rest of the day should I need to actually use my card.