Lost phone


(Bridget McDonnell) #1

I have lost my phone in barcelona! how am I able to see if anyone has been accessing my monzo account on my phone? Can I prevent anyone transferinf funds etc?


#2

They need your pin/fingerprint to transfer funds. I assume it was locked?


(Leonard) #3

If you’re able to contact Monzo I would and ask them to freeze your card/account if possible.

Having said that I believe that if someone has access to your Monzo app then they’d need your pin (and/or biometrics) at the very least to transfer funds out.

EDIT: Contact details:
UK: 0800 802 1281 Abroad:+44 20 3872 0620


(Alex Wright) #4

Yes they would need your card pin / Touch ID to transfer funds out of your account.

As mentioned above, I would contact monzo at help@monzo.com to freeze your card / account / remote logout (not sure tho if they can do this) just incase they somehow can use it

I would also highly suggest locking your device / wiping it via Find My iPhone / the android device manager, if possible. That way no one can access your phone if it does not have a passcode, and if someone finds it, you can display a message to try and get it back to you.


#5

We can remote logout :+1:


#6

Just out of interest, can you remote logout without freezing the card? If I was to lose my phone and presumably still have my card, I wouldn’t want the card frozen and I wouldn’t be able to Xfer money to another account without the app.

Obviously it’s always wise to have backup money regardless of bank used.


#7

We can, they are separate actions that we can perform on your account :+1:


(system) #8

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