At a London Underground station I tried to top-up my Oyster Card and paid contactless with my Monzo card. The transaction went through on my Monzo card but failed at the machine. I was told by the staff that the funds should be returned to my card within three days.
Three days later the transaction has not been reversed, is there anything I can do?
Our systems will automatically reverse this in 7-8 days if the terminal fails to reverse the authorisation itself and the transaction is still showing as pending but based on the situation you described, you should be able to get in touch with us and we’ll take a look at it.
However, if it’s not critical, could I ask that you wait for the automatic reversal or until our support team are out of outage cleanup mode?