I hope that £200 CASS bonus was worth it!
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You still need to verify your identity for a subject access request.
The other side of the coin is somebody emailing in, pretending to be the (ex)customer who wants to (ph)fish for information. We don’t verify their identity and disclose information which they don’t want public or is used to scam them.
I don’t see why we wouldn’t provide this information over the phone as it’s visible in supportal and you can pass IDV over the phone without sending a selfie.
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I don’t think OP has tried calling, and no one’s made the suggestion to try.
Does this mean you’re actually answering the phone now for things other than fraud?
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^^
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I even liked that post! 
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Called again today, took 36 minutes and passed security to get through to be told to email recoveries. I explained the whole saga, a complaint has been lodged and I’ve been told recoveries have been contacted but I still don’t have my settlement figure!
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Embarrasing. Raise it with the FCA to launch an investigation with how Monzo handle closed account repayments. I’m sure there is something in their licensing terms that require that they display lending clearly.
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I’m sorry for the experience you’ve had 
It might that the settlement figure isn’t available in supportal, I don’t work with borrowing and it’s a long time since I manned the phones.
I’m glad somebody has raised a complaint though, hopefully they can get this resolved for you.
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Thanks Dan!
I wonder if it’s been a case of too many people at Monzo believing their own hype and not even considering that borrowers might want to leave - thus making 0 provisions for how to deal with a situation like mine?
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I prefer to take the Hotel California approach to bank accounts
“You can check out any time you like, but you can never leave”
Well Banks seem to take that approach anyway. As if you decide to close A current account, They won’t close the savings account if you had one. That means You still get emails and letters about a Savings account you cannot access as there is no current account linked
Why they don’t close the savings account when you close a current account I don’t know
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Halifax do the same.