Android app update has just landed, for me, anywayā¦
Nothing for me yetā¦
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Any ideas if or when Halifax and Bank of Scotland will be getting the updated app?
Not anytime soon, in the works, but full focus once Android is fully rolled out for Lloyds
Mineās going to Co-op 
for the bribe
Fingers crossed for a snorting horse / whinny notification sound
One transaction, fine, multiple transactions not fine.
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Just waiting for the card to arrive so I can spend 45 minutes on hold to activate it 
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Is that android? I donāt see no big ads anywhere iOS.
Maybe because Iām already signed for credit score.
Switched to Lloyds yesterdayā¦ so easy to open a new account, very impressed. Donāt know why they asked to enter existing bank detailsā¦ but was very quick. And for the first time (had their account five times for 10 years) they offered me overdraft during application
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I think itās a quick ID check -similar to confirmation of payee checks. When you enter sort code and account number you already hold, they run a check to match names, I think 
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Redesigned for android has now gone Liveā¦ Interesting changes coming to it soon as well.
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Iāve got the update today. The new layout is ok, but thereās too much white on the screen. It needs some Lloyds green to break it up and make it easier on the eye.
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This is the way forward now haha, Halifax and Bos are so much nicer
Whenās the Halifax due to go live for iOS?
Around Q1 2025
Lloyds shut me down with the Apple wallet issue. Ā£50 and closed my complaint with no escalation to engineers apparently.
I called this morning to query; the abrupt girl explained they donāt escalate to engineers or anyone over front line. Quite confrontational, I asked to speak to a manager to query this, declined me 4 times, then she got patronising when I said I donāt think the complaints colleague has handled this correctly.
I hung up, called back to speak with someone else; within a minute āok Iāll put you on hold and let me catch upāā¦
31 minutes later on hold I hung up. Not even a check in.
Service is poor, problem solving is poor, email to Charlie typed up complaining about the service issues today while on hold - noting the length of time on hold start and end of the email.
Once they respond, Iāll close all my accounts.
Itās one thing refusing to fix or escalate something, itās another being point blank rude and confrontational.
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I found something intriguing about Halifax while away on holiday with a friend who used them - he tried to pay for something using Apple Pay, it declined and then a message showed up in app with a Yes/No button to confirm it
So - the only way that wasnāt him is if someone took his phone and passed Face ID - why would you use an app login with Face ID to verify it?
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I had an Apple Pay transaction declined with Apple Pay once. I didnāt think that was even really possible as it had biometric authentication. It was for a couple of thousand but still, I expected a card added to Apply Pay to work. Didnāt think to check the app but used my physical card and it worked.
Itās been about 5 years since I worked in a pilot complaints team at LBG but jeez the service level has plummeted. With the little I have seen about your saga and the service you have received Iād be interested to see how the ombudsman would handle this. If only so LBG is Ā£600 out of pocket or whatever the ombudsman case fee is now.
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