I think this will be the right place to discuss this, but I’ve just had a very very strange situation.
I recently opened a new kids savings account for my son with Halifax. When I opened the account I created an email address specifically for this account on my domain.
I’ve just logged in to my MBNA app to update my personal details after I got a letter through saying my emails from them are bouncing. The email address on my MBNA account has somehow updated to the email address I created specifically for the Halifax account?!
Obviously I need to speak to MBNA to get this sorted, but it would be good to understand a little background on how this could have happened. AFAIK, MBNA is Lloyds right? So how has the info managed to get from Halifax to MBNA?
Yep, when Lloyds, MBNA and Halifax “merged” their customer databases, it led to lots of problems for me (Lloyds had an old postal address as I hadn’t used them in years, all three had different email address…). Took a short while to fix.
Ughh this is all a bit of a mess and it just seems crazy that creating an account for a child could end up changing the data on a credit card.
I’ll be able to get this sorted though now that I understand what’s going on behind the scenes. Thanks for your replies!
For the record here’s the response from MBNA
Hi Richard, I’m sorry for any confusion. As both MBNA and Halifax are under Lloyds, when you update information with one, they will be passed to the other to make sure that all information is up to date. If you give our team a call on 03456 062 062 any day between 7am - 11pm, we’ll be happy to change this for you.
You can also update your personal details at any time by going to ‘your profile’ on your Online Card Services home page. From the drop down menu, just click on whichever detail you would like to change. I hope this helps. ^Indi
Tried to use Lloyds chat today. Bot didn’t understand I wanted, so elevated me (to another bot?) who still didn’t understand. No mention of a person throughout this.
I went searching for the answer again myself, gave up and went back to see how my chat was doing and if a real life human had joined to take over. Nope. No sign of my chat at all and I had to start again if I wanted help. I gave up at this point.
Lloyds and Halifax have been sending push notifications for a while now. Lloyds also send me a text message for any payments into or out of my account, so I get two notifications for each one. For purchases with my card I just get the push notifications.
Is the Halifax app available in the Google Play store for any of you? It isn’t for me and I’ve also seen people on Twitter and MSE have the same issue.
“This is a Play Store issue impacting Android customers with Play Store version 27.1, and we expect this to be resolved by the end of the week. In the meantime, you can still use the browser on your phone to sign in.”
Didn’t you also have trouble with the Chase app? I don’t use Android so I’m not up to speed with issues of compatibility- is this an older version or something?
