Lloyds Banking Group Chat đŸ«

Oops I wasn’t looking at the dates. I read the forum often on my lunch whilst eating and absentmindedly scrolling

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And same tweet from Lloyds Bank.

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Anyone with the displey plus perk, can you please share the email title? I can’t find it. It’s been 2 weeks and they told me it’ll take 3 days to arrive :frowning:

oh cheers!

Just a general observation & wondered if anyone else were noticing the same


I bank with Halifax & the notifications lately have been delayed. I’m talking 30 mins to a few hours. Not sure if it’s same with Lloyds or BoS.

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It’s the same with Lloyds, and has been for years. Sometimes you get the notifications straightaway, but sometimes they arrive hours later. I’ve even had them the next day, occasionally. It doesn’t matter to me, as notifications aren’t a priority, but I know they are for some people.

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This is the first of me noticing lol. They’re usually instant but noticed this past week they’ve been mega slow. I woke up one morning to a few notifications of receiving money/debit card spends and I’m sitting there in a daze thinking
 I’m sure I bought that the other day lol.

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Just reviewing accounts to close and thought I’d give Lloyds another look, and seemingly been able to add Starling personal and joint accounts via Open Banking to view both within the app.

Always thought it was one or the other.

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I opened a Club Lloyds account purely for the free Disney+ but my god it takes forever for it to be activated.

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Made the text a little smaller. In my app, and fits a tad more on screen.

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I had my first interaction with the Lloyds fraud team after my credit card details were used to attempt a purchase on Amazon, which they declined.

I had two texts, one telling me it was from Lloyds and then a second asking if I had made this purchase.

I also had a few calls which I let go to voice mail and they left a recorded automated message with a number to call.

The number lists on various internet phone logs as a mixture of genuine and scams, and you can’t find the number on Lloyds own website or in app.

I phoned the number on my card, and they confirmed above. It was all as you would expect apart from taking 40 minutes to speak to someone.

I do think the process could be improved, given how easy it is to spoof text messages. I struggled to believe the texts were real and the calls make you feel pressured. They were however genuine.

I still wondered how the card was cloned as I hardly use it, I also don’t use it online.

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It’s the same process as most banks.

I could take your mobile number and report it continuously online as a spam number and eventually the results would show you’re a spam caller to everyone, same process for the banks numbers, just false reporting.

It’s good to be diligent and yes, they could just say call the number on the back of your card and ask to speak to the fraud team.

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At a guess it’s a routing simplification, call directly through to fraud and be handled efficiently, opposed to call the lost and stolen, speak to them, ask them to transfer you to fraud etc.

It’s probably a huge effort, but they could recognise the account number calling in and route directly to fraud instead.

When I’ve called virgin media in the past it’s said something like are you calling about a recent outage in your area kinda thing, it had (wrong) idea, but knew who I was and made a good effort to direct me.

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Would be good if they could utilise the app for it, send a notification saying we have tried to call you, speak call us back on 
 or tap here to call us through the app.

Fraudsters thus far haven’t been able to communicate inside a banking app I don’t think :no_mouth:

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It’s exactly this. It’s well documented that fraudsters can make texts appear as though they’re from a bank.

It’s also documented that fraudsters will attempt to place you under pressure.

So when a bank starts texting, indicating fraud and then calling every number they hold for you and repeatedly. It’s not a great way to handle things, it fits right into the play book of fraudsters.

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Lloyds to start activating everyday offers automatically.

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“we may automatically activate some offers”.

“may” and “some” leaves it very vague. Which offers will they automatically activate, and which ones won’t they? Will it be the ones I’d want to use, or the majority which are of no use to me?

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When it comes to Lloyds terminology I’d say all of them.

They used to use ‘may’ in their scripts, which really meant we will.

Could be a sign they’re due to change them up, introduce better offers now they’ve seen Monzo step up their game :melting_face:

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Yes, most of these ‘may’ in T&Cs are really ‘will but may not under special circumstances’.

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”
we realised that no one activates these offers, and so we spent all that marketing money and get none of your data in return, so we’re activating the offers automatically in order to make back our money from you.”

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