5 Likes
The Mail on Sunday reports account holders could be placed under a tiered system based on how profitable they are deemed to be. Those in the bottom bracket could receive a lesser service from Lloyds and its other banks, Halifax and Bank of Scotland.
1 Like
Canāt help but feel this is just word play.
Under the proposals, lower-tier customers would:
Face longer waiting times on the phone;
Be put through to a less experienced call handler when they do eventually get through;
Be less likely to be given a same-day branch appointment;
Be encouraged to use āself-serveā solutions, such as apps, rather than telephoning or using a branch.
Then also goes on to say those who donāt have any borrowing with interest attached etc (overdrafts, loans, credit cards or mortgages) would be encouraged to use self serve options or wait a little longer.
What I see is detriment for those who are being charged interest and moral high ground to serve those who could be impacted by failure or difficulties opposed to someone else who wants to check their balance or order a statement.
Above, the less experienced call handler is also poor wordplay.
Someone on the online helpdesk wouldnāt need to know about setting up a plan for their overdraft or credit card, so essentially yes, they would be lower skilled but more niche.
Lloyds have been going through this change for some time now, itās not a lower end service as such, more a focus on those who need it most.
2 Likes
I can only imagine all the frothing at the gash going on in the comments section.
1 Like
As much as Iād like to read the article, I just canāt dirty myself by going to that pond scum production 
Iāll take @Carlo1460 notes as to what itās implying.
5 Likes
Isnāt this just what HSBC Advanced used to be? A sort of pseudo-private banking service for āpremiumā customers who put their salary in etc.
2 Likes
I went it and it didnāt disappoint
I am not sure it was anything premium about it. It had different card, access to some better-rate products (advantage CC, and maybe different savings and mortgage rates), but it is a worse deal than i.e. Santander 123 account or Club Lloyd.
There were separate phone numbers, but as far as I could tell they still went to the same call agents.
FYI
From 1 April 23 Club Lloyds customers will need to pay in at least Ā£2,000 (up from Ā£1,500) each month to have the Ā£3 monthly fee waived.
5 Likes
No, the assertion of Advance was correct. Itās been degraded since it launched.
1 Like
Applies to HSBC overall.
3 Likes
I got a HSBC Advance account when they launched. Full of bells & whistles. Then over time, HSBC realised soemthing was very wrong with the Advance platform and stopped providing the whistles. It didnāt improve, so they stopped the bells too. By the time they had sliced and diced the account, it was more āHSBC FAā, as in, thatās what you got with it.
My account is still active for the FA lolz
4 Likes
I just had a letter saying my savings accountās interest rate is changing to 0.50%. How generous, thanks Lloyds!
6 Likes
Thatās some inflation payrise they get at Lloyds!
4 Likes
To be fair, the CASS bonus has increased the same proportion.
4 Likes
Just too bad that most peopleās salaries hasnāt.
5 Likes
You donāt have to pay the Ā£2,000 in one go, as long as your total credits for the month are at least Ā£2,000.
You can pay Ā£1,000 in, withdraw it, then pay it in again. Or Ā£500 four times etc.
1 Like
Just waiting for my credit card to arrive, needed a new one for a large purchase, so 17 months interest free on purchases will do me fine.
1 Like
