Purely speculating here, but maybe it is tied in with that review of governance and practices mentioned in the annual report, and so might be a bit complicated for them to comment on right now
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But then surely…
“We can’t comment on this right now due to regulatory requirements but we will provide an update in due course.” 
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Well they’re not allowed to saying that or anything else for tapping off rules, so who knows
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Marcus has told us he’s still looking into the issue, that should be enough for us. Anything further than that which is absent a full statement would just lead to speculation.
Even your suggested “We can’t comment right now due to regulatory requirements…” suggestion would be dangerous, as we’d get a 1k of people guessing and making things up as they try and guess at what the ‘regulatory requirements’ might be. Better to say nothing and not light a needless community fire.
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That’s fair enough, I’m speculating here, which I should have stated. I just find it rather odd that it would take so long to provide an answer to this issue, as there must be a recorded reason for the decision and it is fairly easy to anticipate that many would be unhappy with the change. It’s usually better to get in front of an issue, rather than let it fester. 
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I think that with the numbers of people active here, this barely registers on the fester-o-meter.
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Back in the day Monzo’s policy was to default to openness, meaning that when there was a delay in communication like this, there’s usually a good reason. Better to take the time to get the message right, if it’s important. Cross the t’s, dot the i’s, make sure there are no mistakes and no room for misinterpretation.
Some of us might remember last year when Monzo made a bad mistake by sending a quick message out about ISAs and how a rate had changed so people would be better switching to a different one. They very quickly had to send a second email saying their first email was wrong and people should wait until the end of the month before switching, because it was the end of the tax year and switching too early would cause problems with allowances. Had they taken more time before sending the first email they could’ve got it right first time and not caused problems for customers.
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“Move fast and break stuff” isn’t always the best motto, especially for comms!
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I don’t know if this is intentional or a bug but you used to be able to go into a previous payment and choose to just pay them again. Was really convenient in making sure you were paying the right account for the person but it seems to have gone? This is on iOS.
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You can read more and vote for it back here
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I literally just came on to ask this very question!
I make the same payments to another bank of mine at the end of each month, and I’ve had to go find the last payment to repeat it.
And now I cannot do this?
Monzo’s “payee list” is shambles. It hasn’t saved my second bank from the very first time I made the payment. Now do I need my bank acct details each month to continue my payments? What happened to making our lives easier?
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Definitely voting for that back. I can’t believe anyone thought it was a good idea to remove it.
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I can understand why parts may need to be removed but a blanket cull of the whole feature makes no sense.
Would be keen to understand Monzo’s rationale for this. I find it very frustrating!
I’ve received a load of payments for a stag-do. Someone has overpaid and I need to return some money - I can’t seem to find their details anywhere in the payments tab. Am I being dense? Was so much easier before!
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I’ve had a reply - a “final response” to my complaint, which they’re not upholding.
Some generic apologies, followed by the main gist:
We recently made an update to the app, and as part of this some of the changes have meant
that you are unable to see the account details of recipients of bank transfers you have sent
them in the app. We sometimes make changes to the app and the way we show information.
We aren’t able to uphold your complaint, as we do need to make these changes, and there
are often complex reasons behind this. However, feedback from our users is very important
and we have heard from a few people that this is a feature they miss. The engineers are
aware of this, and they are currently investigating solutions to this, so please keep an eye out
for future updates.
I asked if they knew about the reasons:
I don’t have any further information about why they made the change, other than the engineers are aware of this and keen to come to a solution. It has been flagged a fair few times now by users and are keen to fix this if possible.
I have a feeling it’s something to do with confirmation of payee.
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You see, for me this is now how it is supposed to be.
Now, received payments show in the feed, but minus account details. They also don’t show in the Payments tab (at all). As I commented previously (and some disagreed with) you should never be able to see the sort code/account number details on an incoming payment. This is as much so that the payer doesn’t have account details revealed without their knowledge as anything else.
Anyone you’ve sent money to, you can’t see account details in the feed, but you can via the “Payments” tab (the place where you need the details for accurately making payments. This had previously disappeared in one of the recent Monzo updates, but has now reappeared).
This is a lot more consistent with the way every other bank does it now. Monzo definitely appear to have been doing something wrong with how they did it before.
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- I don’t understand why you would want to introduce all those extra clicks to discover the sort code and account number of the recipient
- What happens if you have two payees with the same name?
- A bank statement is no longer proof that you’ve sent someone money. In fact, I’m not really sure how you’d prove this any more.
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Fair enough, respect your position on it.
I recall Jeremy Clarkson published his account details in an article he wrote to show people were overreacting over privacy fears… Needless to say it ended badly for him.
Spoiler: Someone used his details to set up a £500 direct debit to Diabetes UK
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“We cannot solve our problems with the same thinking we used when we created them.”
– Albert Einstein
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This is exactly what I’m missing. Such a convenient and simple way to manage money. Surely this can be made to work without even having to show the details and therefore comply with regulations?