Thanks - sorry I missed the tag! My notifications go a bit mad on here sometimes.
In fairness @nexusmaniac has been chasing this up internally to get as much info as he can. I know as soon as he’s got something we can share then we will.
12 Likes
Please do. This was so convenient . I really loved this feature
2 Likes
Anything you guys can share?
Im sure this was removed for a reason, surely that could be relayed to us?
1 Like
No update just yet but I’ve got this thread saved so it shan’t be forgotten 
15 Likes
Also miss this feature! It’s frustrating that the payee system seems to be in pretty much the same messy state as when it first launched, despite ‘merge payee’ coming for Android what seems like years ago?
The Payee system was actually completely redesigned just before the “new nav” was launched.
1 Like
Well it’s a shame the complete redesign has still left me with a seemingly randomly ordered list of repeated names with no way to identify which bank unless they’re in the ‘frequent’ carousel (which I have people in that I’ve only paid a couple of times?!) So yeah I still find it a bit messy to use annoyingly, as I always have
6 Likes
I find it fairly remarkable that 22 days in, despite staff looking into it internally, there still isn’t even a hint of an explanation.
It’s not exactly a difficult question. Someone made the change, and they must have a reason for doing so which would hopefully be documented. Even clearing the reason why, which must be known by the relevant employees by now, for public release shouldn’t take this long.
4 Likes
Maybe we need to adjust our method of providing/requesting feedback given Monzo’s change of attitude with liaising with us?
If someone could kindly draft up a well written email of our disdain with this change, we can copy, paste make some adjustments and send it to feedback@monzo.com and bring it to their doorstep.
I think then we will know where we stand.
84 emails linking back to this forum can’t go ignored… can it?
2 Likes
Unless they conclude that someone has been drumming up support for a campaign to find out what’s been going on.
1 Like
Yes, fairly easily I’d have thought.
That’s pretty unfortunate, I guess we should i accept our new fate, and not complain about it then 
Existence is pain 
4 Likes
84 complaints from over 4 million customer? I’d call that a success!
Unless thousands, probably hundreds of thousands of people complain, they’ll ignore. And rightfully so, you can’t be controlled by people on a forum.
But I do agree this is a bonkers change.
Never want to waste an opportunity for woke-washing! 
3 Likes
I mean, the idea was to get an answer, or have someone say something.
I personally dont think they will change anything…
But given the sad but harsh reality of what you said.
Just over 1% of their customers use this forum, so the entire premise of giving feedback and asking questions is pretty pointless 
3 Likes
I’ve done this. It’s been passed on to my “complaint handler”, and “will be in touch with their final response on or before 28th August 2020.”
I’m still waiting, of course…
3 Likes
Out of curiosity, if you don’t mind me asking, when did you first raise this? I’d be curious if this has been a while, or if it does take a while, as it seems a fairly simple thing to answer to quickly resolve the issue for the customer.
Not at all; 13th August 
3 Likes
Interesting, so 15 days to essentially provide a basic explaination of why they made a decision; and now less than 24 hours to now resolve as per their timeline.
I may be missing something, but what is it about this question that Monzo find hard to answer?