Interesting - I just had the Final Response from my complaint, and they are upholding the complaint, and refunding me my Core component fees.
This is getting ridiculous. How can they think they’d get away with this??
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It would appear that there’s plenty of evidence in this thread to support you if you decide to take the complaint to the ombudsman 
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I’ve been refunded this evening - V1 early bird customer!
This thread doesn’t read well. It’s like a completely unrelated company is doing all this. Surely not the Monzo we have come to know over the last few years. 
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I have had a response today and they are not upholding my complaint. V1 Plus customer. Strongly considering taking the complain to the Ombudsman, the amount of consistency evidenced in this thread says it all.
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Pretty sure the press are already reading all this. 
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Just been declined this evening after being forwarded to the Plus team. They’re now ‘escalating this to a specialist’
Or just close down the topic.
If they were going to close it, they possibly would have already and I’m not sure that would help. People can just start another and it would fuel the conversation in a different direction, i.e people being silenced, which isn’t happening.
I have to wait a number of weeks for the outcome of the complaint. I would have to wait for that before I could even consider the FCA route, which I’m not going to do anyway.
I’ve just gone the other way, vote with my feet. I don’t know whether I’ll close the account but certainly I can’t take the chance of paying my salary into a bank where the support isn’t there or I find out about a change in my product through a news paper.
There really does. I don’t particularly want to, I want Monzo to succeed but they’ve got to acknowledge this fiasco and learn from it
Sometimes the best way to ensure that something succeeds is to teach a harsh lesson.
I don’t think anyone here particularly wants to take this to the FOS. But if you’re unhappy with your final response, you would be well within your rights to use evidence from here to try and make sure that Monzo get the lesson loud and clear, that some of what they have done here is simply not okay, and they need to improve. Especially since they don’t seem to have fully got the message through the internal complaints.
For full disclosure, my complaint did get upheld, and I got refunded. I am happy with the response I personally got, but am very upset to hear that this was not true for everyone.
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They said the other day that they will clear up confusion around refunds on Thursday, which is today. So let’s see 
I can’t see that happening unless this topic gets really heated and goes off track. As long as the feedback is constructive and fair it should (and likely will) remain open. Merchant corrections is a long standing negative topic for example.
Thanks, yes I’m feeling more and more like I will take it further, purely on principal and frustration. Out of interest, we’re you on v1 and you couldn’t add any additional products, like insurance?
I thought this post was supposed to be the final word on this?
Correct, I was on v1 with the early bird pricing and hadn’t picked up any of the add-ons at signup
Considering the amount of people who have had bad experiences in this thread, it’s not looking good for the future of Plus. These are all people who were willing to pay for premium Monzo products and now most likely won’t.
Unless they have something absolutely, mind-blowingly spectacular to pull out of the bag, I’d say drop the whole concept.
(Replying here rather than the current Plus thread as that conclusion is based on past legacy user feedback.)
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You’re spot on, for me anyway. Unless I get major fomo on Plus v4 (is that right?
) I’m avoiding.
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Thank you.
Same! It’s going to have to be a truly epic offering to make us feel like we’re missing out.
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