Update on refunds and cancellations for existing Monzo Plus customers.
We’ll be automatically refunding all customers who bought The Supporter. We’re doing this because we won’t be delivering on features like metal draws that were in their Terms. The same doesn’t apply to the other bundles so we won’t be refunding them, but if you’re unhappy with your bundle then you can now cancel at any time.
Here’s what will be happening:
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V1 Monzo Plus Early Adopters £3 / month
You can cancel at any time, otherwise you’ll continue to receive your interest on your balance and your Monzo Plus card,custom Monzo.me link, and any add-ons you may have, like travel insurance. -
V1 All other modular customers
You can cancel at any time, otherwise you’ll continue to receive your interest on your balance, your Monzo Plus card, custom Monzo.me link and any add-ons you may have, like travel insurance. -
V2 Bundles - Supporter package only
We’ll be automatically canceling your Supporter package and refunding you any payments you made, plus interest, in the next week. This is because we won’t be delivering on metal card draws and swag which were in the Terms. You’ll be able to keep your Monzo Plus card and custom Monzo.me link. -
V2 Bundles - Supporter and one other bundle (Traveller or Home)
We’ll be automatically canceling your Supporter package and refunding you any payments you made, plus interest, in the next week. This is because we won’t be delivering on metal card draws and swag which were in the Terms of The Supporter. The benefits from your other packages will stay on if you choose to keep them. You’ll continue to be billed for these as normal but you can now cancel them any time. -
V2 Bundles - Traveller and/or Home but not Supporter
You can cancel these whenever you like. If you choose not to cancel, you’ll continue to receive the benefits of these packages and will continue to be billed each month. -
V2 Bundles - Traveller, Home and Supporter
We said that we’d send you a metal card for buying all three bundles but because we’re not doing metal prize draws for The Supporter, it’d be unfair to offer it to you (or anyone else). You’ll be getting an automatic refund for The Supporter like everyone else who bought it in the next week. You can also choose if you want a refund for all three of your bundles because we’re not doing metal. You’ll have 14 days from when we email you to decide if you want the refund on all three bundles, or you can keep your other two bundles which you’ll continue to be billed for and will be able to cancel at any time.