I tried changing my account profile picture but the picture for the joint account didnât change and there doesnât seem to be an option to change it, I donât know how I feel about my profile picture being stuck on Bob the drag queen for the next 10 years.
I suspect âShared Potsâ (similar to PayPalâs pool feature) would solve most of the need for a joint account for more than two people. Although I could be wrong!
Although it would be interesting to see how Monzo would handle a joint account for 3-4 people!
Monzo need to make the financial association more clear on sign up. People wonât read the T&Câs in enough detail. Key points need to be told separately.
Take it slow people thereâs no rush. Donât sign up just to be the one to play with something new unless you know the implications. I know itâs easy to get excited and keen. I appreciate some stuff can accidentally be overlooked
I wonât be signing up. Donât need a joint account yet. I still like to read this thread and see how it works though.
This may be true for a general feature, but this particular feature was provided through Labs. Itâs an early test version, should be considered beta - possibly even alpha - and therefore there shouldnât be the same expectation on customer support to be 100% up to speed with it, or indeed, all associated features to be 100% built already.
I sympathise with you to some extent, but equally this is clearly a test feature and your expectations of the feature are that of a full feature, so there is a mismatch there between what is actually provided and your expectations.
That said, itâs possible, if not probable, that youâre not going to be the only one who signs up to a joint account in haste, so hopefully Monzo will keep your experience in mind and either alter the sign-up flow to make things clearer, and/or account for people who might feel they were too hasty and want to close a joint account after sign-up and before it gets reported to credit reference agencies.
Something that Iâm struggling to find, that I thought would have been an obvious thing, is a way to move money between your joint and personal accounts without needing to faff about with account numbers and sort codes. Is that something thatâs in the pipe?
One question that was brought up at the Labs event was about Support Tickets that are created by one person being visible to the other, I know this may be difficult to implement, but I definitely think itâd be a great idea for transparency with both people. Or at least to email the transcript of Support Tickets.
Tim, one of Monzoâs engineers from the live event yesterday, said that theyâre sure theyâll stick with the decision to not have both parties see support tickets on joint accounts.
I personally think this decision is wise, centered around the notion that if one partner was being abused by the other and needed help from Monzo, theyâll feel safe knowing they can talk with their bank without the risk or retaliation or harm.
+1 for separate tickets here. it might be nice to have a CC in option to allow your joint account holder to be copied on tickers on an on demand basis but definitely not for all tickets by default.