Declines (Automatically blocked) Some merchants automatically block prepaid cards. The ones we are aware of are Sagepay Tesco Bank Paddy Power Stan James Pull and Bear Online Brewdog Online Sky Bet Other Issues Some online supermarkets take a nominal ’pre-auth’ payment of £1 which is refunded …

I just topped up my Starbucks card in the app, and it worked first time.

Hmm I have successfully used my Mondo card with EDF Energy, Tesco Bank, and EE.

Any update as to when Sky Bet will be accepting Monzo card? Update from the merchant?

There is no update on Sky Bet accepting the current Monzo pre paid card as their policy is to only accept debit cards for gambling and not to accept pre paid card and we are not going to get them to change their policy on this. However with the launch of the current account will come a regular debit…

Any further news on the current account?

As @anon91821566 has recently said [image] Launching The Bank the answer is broadly “the first half of 2017”. We’re testing out the very first Monzo bank accounts internally right now

I heard it was summer 2017, according to sources on twitter.

It is being staggered from just staff now and then rolling it out to some customers before a wider launch to the public (which may or may not be around June time) and they are currently recruiting additional customer service staff to cope with anticipated workloads.

DriveNow doesn’t accept Monzo cards during the sign-up process as there is no name on the card.

anon38211169: We’ll keep the pinned post updated regularly & will do our best to work with these merchants to get Monzo unblocked, but any contacts you have would also be very helpful :kissing_heart: It’s become unpinned? Always used to be at the top of the forum.

Known Issues + Bugs Online/Apps/Bills 💻📱🔌

UK Help

anon44204028 14 January 2017 13:15 10

As @anon91821566 has recently said

Topic		Replies	Views
Three top up fail Help	1	1571	5 December 2016
Card declined reporting Help	108	27427	25 October 2017
Using Monzo everywhere: improving merchant acceptance News & Updates	386	27750	10 May 2025
Known issues / bugs 🐛🐜🐞 Help	323	69118	22 November 2017
What do i need to know using Monzo Monzo Chat	15	1382	26 July 2018

Known Issues + Bugs Online/Apps/Bills 💻📱🔌

Related topics