The issue is that printing sort codes & account numbers on cards would promote the myth that the card is somehow associated with that sort code/account number. It is not. You can have a single card attached to multiple accounts (or pots) and choose which one is used in the app (Ć la Curve) or have multiple cards for the same account.
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No Apple Pay
It takes ages to fix merchant info despite submitting them multiple times yet some will be done in under 5 mins
When I send payments to my other bank account I tag it as a bill BUT it stays as general
The fact that I have a subscription for O365 and it shows the ref number as the merchant and at the bottom it shows MSFT and the same number so I have to them submit merchant details to fix it yet simple solution would be so see the MSFT and think oh yeah Microsoftā¦ this one really pisses me off as itās every month!!!
No Apple Pay
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While I agree with your point, its not entirely true. Currently as a user, as far as Iām concerned, that card is associated with that single account.
I realise that is subject to change hence:
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So have you set up a bank credit since?
Still trying to find a pen that works?
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My biggest complaint is the customer service. Iāve got an on-going problem and during it advisors have ignored 34+ messages, which they read and didnāt even have the courtesy to respond to. Never known customer service like it.
I want the outstanding issue resolved so I can close the account, yet Iām met with poor service and telephone calls cut of etc etc.
Who else has had awful experiences with customer agents?
The only time they do that is if you cannot access your account and itās being looked at by a specialist or technical team 
Nope, this is not the case, itās just advisors not knowing what they are doing and making the situation worse.
Iāve had loads of bad experiences - Sometimes, they have no idea what they are doing.
Nationwide are the worst.
Ohā¦ You meant Monzoā¦ Sorryā¦ Never had a bad experience with any of them! We GIF all night longā¦
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Guess you have been very lucky, glad your experience hasnāt been like mine.
A few times Iāve had people who didnāt know how to/if they could do stuff with Monzo, but if I message again once they go offline I usually get someone who knows what theyāre doing - itās all merchant data corrections, so nothing super important.
Whenever Iāve marked the query as urgent, my issue has always been dealt with quickly and effectively.
Hey @anon28927851 
Iām really sorry to hear about this 
The best place to get this sorted out is through our in-app chat or, via help@monzo.com. Our team will be happy to investigate whatās happened here.
Thanks.
They just point blank kept reading my messages (I could see it said seen) but never sent any sort of response. It wasnāt until I said I was going to take my issues further this promted a response. Iāve worked in customer service for over 10 years and wouldnāt dream of reading messages and ignoring them, the least you do is send a courtesy message if you canāt do anything.
Iāve done this and getting nowhere.
A few times my messages have been read and not answered immediately, but I think that was always the COp fixing my issue or figuring out how to fix it.
This was over the course of a long period, clearly not trying to figure out what to do but just point blank being rude. Iām fighting still to get this sorted now so I can leave.
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