Just received a push notification advertising your overdraft


(Adrian Hardy) #1

Please don’t do this, thanks.


Pot as overdraft
Pot as overdraft
(Tom ) #2

Based on the privacy policy:

Monzo may contact you to “Market and communicate our products and services and those of affiliated partners where we think these will be of interest to you. You can always unsubscribe from receiving these if you want to, by email and via the app.” from https://monzo.com/privacy/

If you want to unsubscribe - the community isn’t the place to do it. Email help@monzo.com or get in contact with COps via the app.


(Adrian Hardy) #3

You are, of course, right on those counts.

The community is the right place, however, for me to hit Monzo on the nose for being bad.

This is bad practice. Stop it.


(Jack) #4

I think it’s only because it’s the initial roll out, you won’t get another.


(Tom ) #5

Just out of interest, why do you think that?


(Adrian Hardy) #6

My only options for controlling push notifications in the app are to turn off ‘Transactions and Payments’

This isn’t a transaction, or a payment. There haven’t been any of those in my Monzo account for a little while so this marketing message is unprompted.

The app shouldn’t be pushing anything to me unless something needs my attention.

It’s spam at the end of the day.


(Alex Brooks) #7

I was under the impression that the App Store prohibited any sort of advertising via push notifications.


#8

You’re right. It does.

4.5.4 Push Notifications must not be required for the app to function, and should not be used for advertising, promotions, or direct marketing purposes or to send sensitive personal or confidential information.

https://developer.apple.com/app-store/review/guidelines/#push-notifications

Although even Apple have started doing so with Apple Music and the App Store.


#9

That’s not true. With my Monzo balance being being constantly around 0 I get about one a week. (Or did, until I told Android to block this stupid app from issuing notifications…)

Funny thing is : im not even eligible for an overdraft :tired_face:


( related to Monzo CEO, Investor in Monzo ) #10

lol you should perhaps close your account - then you won’t get the “stupid app” notifications :slight_smile: :slight_smile: job done


#11

But where would I go for my daily fix of complaints and unappreciated opinions afterwards?!?!


( related to Monzo CEO, Investor in Monzo ) #12

true …its quite cathartic to have a daily whinge :slight_smile:


#13

Finally someone gets me on this forum! :slight_smile:


( related to Monzo CEO, Investor in Monzo ) #14

lol …:slight_smile: :slight_smile:


(Tom ) #15

Hmm I’m not sure I agree, or that it’s advertising.

So many people are interested to know when overdrafts are launching and available to all, it seems like the quickest way of letting everyone know.


(Adrian Hardy) #16

I haven’t shown any interest in an overdraft - it’s definitely advertising.

Look at it this way, what would you call it if HSBC/RBS/HBOS/etc rang you up and were saying ‘Hey Tom, fancy an Overdraft?’


#17

That is not an advert. Adverts go to prospective customers. This is a service notification advising existing customers about available services.


(Adrian Hardy) #18

That’s wrong, sorry. Of course you can advertise to your existing customers - I hope this isn’t the area you consult in. :slight_smile:


#19

No it isn’t, and I was just expressing a personal opinion not quoting a fact


(Adrian Hardy) #20

Sorry shouldn’t have said that, that was naughty of me