First of all I have a complaint really. The helpline or customer support is rubbish. I basically could not get through to anyone on the phone was told to use the in app chat which I couid not find therefore here I am with my issue.
The issue is I tried to open a joint account with my partner. We then released that her card was going out to her old address which she can no longer get into. I cancelled the account via the app and then tried to open a new joint account with her correct address but everytime I do it the request is not appearing in her app. So what have we done wrong, how can we fix it and how do I find the chat or chat app within the monzo app?